What are the responsibilities and job description for the Collections Analyst position at Nestle?

Foods you love. Brands you trust. And a career that empowers you to grow.

At Nestle USA, we're all working towards the same goal - to delight and deliver for our consumers. With a rich portfolio of beloved brands, including DiGiorno, Toll House, and Coffee mate, in 97% of U.S. households, we have a unique opportunity - and responsibility - to be there for every moment in our consumers' lives.

Joining Nestle means becoming part of an inclusive workplace that inspires innovation, encourages strategic thinking and creativity, and celebrates your achievements. No matter where you work within the organization, you are empowered to challenge the status quo, embrace risk-taking, and pioneer new ideas. Our supportive and collaborative environment encourages bold ambitions and continuous learning so that everyone can grow and thrive.

This position is not eligible for Visa Sponsorship.

Job Summary

Join our dynamic team as a Collections Analyst, where you'll play a crucial role in managing and resolving delinquent accounts receivable balances. You'll have the autonomy to make data-driven decisions and recommendations to eliminate root cause issues causing delinquencies. Collaborate closely with team members in the Center of Competence (CoC) and Business Service Center (BSC) to manage escalations and advise management on collection risks. You'll also assist in preparing reports for management and support Senior Credit Analysts as needed. Your efforts will be key in achieving defined receivable goals and supporting working capital improvements.

Multiple Roles Available

Primary Responsibilities

Partner across the department to reduce the AR Balance by supporting complex accounts and documenting any standards identified

Lead and coordinate coaching and training to new team members and contractors and provide guidance in areas of subject matter expertise to all team members

Analyze customer accounts, monitor account details for non-payments, delayed payments, and other irregularities

Conduct and provide collection analytics and root cause analysis to identify and correct issues leading to delayed or unpaid collectable items

Gather and send customer required documentation to assist in collection

Reconcile account balance and open items of all document typeswith the customer

Assist with the completion of project-based initiatives of the Company that create process improvements and / or functional changes to departmental processes

Identify customer change in trend and related risks, and communicate to credit management and sales

Collaborate with internal parties including Credit Management, Sales, Customer Facing Supply Chain, CC&IR, Business Service Centers, as needed, to be able to collect debt

Receive and action on incoming collection concerns from customers and internal stakeholders

Record result of communication with the customer and other internal collaborators

Gather and provide necessary documents to support third party collections and bankruptcies

Upon request, regularly support completion of required annual credit reviews for small to mid-size accounts

Upon request, regularly review extracted orders on credit hold for recommendations on release decisions

Participate in continuous improvement activities

Assist with the preparation of required reports for management

Requirements and Minimum Education Level

Bachelor's degree required, preferably in Business, Accounting, or Finance.

Two or more years' experience of commercial customer service or collection experience required

Experience

Experience in the CPG industry preferred

Proficiency with Excel (pivot tables, Vlookups, and Business Objects) and Power BI

SAP and HighRadius accounts receivable system experience preferred

Required Skills

Well-organized, methodical thinker , who is able to prioritize workload and responsibilities with excellent decision-making skills

Excellent written and verbal communication skills

Excellent analytical aptitude with a proven ability to analyze / interpret data

Strong and creative problem-solving skills and results-based orientation

Ability to work in a fast-paced environment and handle multiple priorities

Capable of working independently with minimal supervision

Ability to work well in a team-based environment and interact cooperatively with internal and external customers

Proficiency in Microsoft Office applications (e.g., Word, Excel, Outlook), Power BI, and other reporting applications.

Requisition ID : 338883

LI-Hybrid

It is our business imperative to remain a very inclusive workplace.

To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestle. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestle seeks such skilled and qualified individuals to share our mission where you'll join a cohort of others who have chosen to call Nestle home.

The Nestle Companies are an equal employment opportunity and affirmative action employer seeking diversity in qualified applicants for employment. All applicants will receive consideration for employment without regard to race, ethnicity, color, gender, gender identity, age, religion, national origin, ancestry, disability, perceived disability, medical condition, genetic information, veteran status, sexual orientation, or any other protected status, as defined by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at accommodations@nestle.com or please dial 711 and provide this number to the operator : 1-800-321-6467.

This position is not eligible for Visa Sponsorship.

Review our applicant privacy notice before applying at https : / / www.nestlejobs.com / privacy

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