What are the responsibilities and job description for the IT Service Delivery Manager (Retail & Corporate Functions) position at Nestle?
At Nespresso, we place people and specialty coffee at the heart of what we do. As part of our team, you'll be empowered to inspire, care, act, and innovate to reach your full potential and reimagine what coffee can be. As a certified B Corporation, we're committed to driving our triple bottom line - People, Profit, and Planet - by delivering an exceptional coffee experience that elevates our community, suppliers, farmers, and each other, channeling our growth-minded spirit to set new standards in global coffee culture. Quality, sustainability, diversity, and inclusion are core to who we are and critical to our vision of driving positive change. Throughout our factories, boutiques, and office locations, Nespresso careers are brimming with best-in-class opportunities for your development and growth. Join us!
Job Description :
The IT Service Delivery Manager will be responsible to oversee support to end users for all IT service supporting both the Nespresso Boutique Retail an Corporate Operations teams. This role will also implement support models and structure to end users, while providing analytics and a strategic direction for support service and will ensure business operations by providing end users with the design, delivery, and improvement of applications, training programs, and related documentation.
The IT Service Deliver Manager will also ensure quality by maintaining relationships across the organization and enhancing service where applicable. This is a hybrid-based opportunity located at Nespresso USA's Headquarters in New York City, New York (working at least 2 days / week onsite and the rest remotely from home).
Responsibilities :
IT Operations & Support
- Lead, manage & coordinate Service Delivery Team to provide clarity, structure, discipline & control across all Nespresso USA enterprise solutions.
- Manage Nestle Help Desk AG (assignment group) assigned to the Service Support team. Ensures that all requests and incidents are handled within agreed Nestle SLA standards.
- Continuously monitors support team's performance related to Nestle Service Desk and ensures that the agreed upon KPI's are met.
- Works with the local Nestle Service Desk, NBS, and International Support teams on requests, escalations, and global communication.
- Provide market with clear and timely communication regarding system changes and outages.
Business Development
Project Management
Relationship Management
Requirements :
The approximate pay range for this position is $140,000 to $150,000. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to knowledge, skills and abilities, as well as geographic location.
Nestle Offers performance-based incentives and a competitive total rewards package, which includes a 401k with a company match, healthcare coverage and a broad range of other benefits. Incentives and / or benefit packages may vary depending on the position. Learn more at : About Us |Nestle Careers (nestlejobs.com)
Requisition ID : 340293
It is our business imperative to remain a very inclusive workplace.
To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestle. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestle seeks such skilled and qualified individuals to share our mission where you'll join a cohort of others who have chosen to call Nestle home.
Nestle Nespresso USA is an equal opportunity employer and is looking for diversity in qualified candidates for employment. If you require an accommodation in order to view or apply to open position, please dial 711 and provide this number to the operator : 1-800-321-6467.
This position is not eligible for Visa Sponsorship.
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Salary : $140,000 - $150,000
