What are the responsibilities and job description for the Call Center Agent position at Net Commesh?
Job Title: Call Center Agent
Location: Atlanta, GA
Department: Customer Service
Job Summary:
We are seeking a dedicated and enthusiastic Call Center Agent to join our dynamic team. As a vital part of our customer service operation, you will have the opportunity to engage with customers on a daily basis, helping them resolve inquiries and providing them with the information they need regarding our products and services.
Key Responsibilities:
- Answer incoming calls and respond to customer inquiries in a timely manner.
- Provide accurate and detailed information about products and services offered.
- Process customer transactions and maintain records of customer interactions.
- Handle customer complaints and provide solutions or escalate issues to supervisors when necessary.
- Conduct follow-up calls with customers as needed to ensure satisfaction.
- Gather customer feedback for continuous improvement of service offerings.
Qualifications:
- High school diploma or equivalent; associate's degree or higher preferred.
- Proven experience in a call center or customer service role is a plus.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a customer-oriented mindset.
- Ability to handle high volume calls while maintaining professionalism.
- Familiarity with CRM systems and call center technology.
