What are the responsibilities and job description for the Customer Service Assistant position at Net Commesh?
Job Title: Customer Service Assistant
Location: Atlanta, GA
Department: Customer Service
Job Summary:
We are seeking a dedicated and enthusiastic Customer Service Assistant to join our dynamic team. This role is pivotal in ensuring our customers receive exceptional service and support, fostering a positive experience that encourages loyalty and satisfaction. The ideal candidate will have a passion for helping others and will thrive in a fast-paced environment where they can effectively communicate and solve problems.
Key Responsibilities:
- Provide excellent customer service through various communication channels including phone, email, and chat.
- Assist customers with inquiries about products, services, and order statuses, ensuring prompt and accurate responses.
- Resolve customer complaints and issues in a professional and timely manner, escalating when necessary.
- Maintain detailed records of customer interactions and transactions using our CRM system.
- Process customer orders, returns, and exchanges accurately and efficiently.
- Collaborate with other departments to improve customer service processes and enhance customer satisfaction.
Qualifications:
- High school diploma or equivalent; additional education in customer service or related field is a plus.
- Proven experience in a customer service role, preferably in a similar industry.
- Strong communication skills, both written and verbal, with a friendly and approachable demeanor.
- Ability to multi-task, prioritize, and manage time effectively in a busy environment.
- Proficient in using computer software, including Microsoft Office Suite and customer relationship management (CRM) tools.
- Strong problem-solving skills with a focus on customer satisfaction.
