What are the responsibilities and job description for the Data Entry Customer Service position at Net Commesh?
Job Title: Data Entry Customer Service
Location: Austin, TX
Job Type: Full-time
Job Summary:
We are seeking a dedicated and detail-oriented Data Entry Customer Service professional to join our dynamic team. In this role, you will be responsible for inputting and managing client data with accuracy while providing exceptional customer service. This position is crucial to maintaining the integrity of our data systems and ensuring our clients receive the highest level of support.
Key Responsibilities:
- Accurately input and update customer information into the database.
- Respond to customer inquiries through various communication channels, including phone, email, and live chat.
- Resolve customer issues by identifying the root cause and providing appropriate solutions.
- Review and verify data for accuracy, completeness, and consistency.
- Maintain data integrity by conducting regular audits and updates of customer records.
- Prepare and generate reports based on customer data for internal and external stakeholders.
Qualifications & Skills:
- High school diploma or equivalent; associate or bachelor’s degree preferred.
- Proven experience in data entry and customer service roles.
- Proficient in using data management software and Microsoft Office Suite.
- Excellent verbal and written communication skills.
- Strong attention to detail and organizational abilities.
