What are the responsibilities and job description for the Entry Level Customer Service Assistant position at Net Commesh?
Position Title: Customer Service Assistant
Employment Type: Full-Time
Location: Philadelphia, PA
Reports To: Customer Service Manager
About the Role
We are looking for a friendly and motivated individual to join our team as an Entry-Level Customer Service Assistant. This position is ideal for someone who enjoys helping others and is looking to start or grow their career in a customer-focused role. You will be the first point of contact for our customers, providing exceptional service and support.
Key Responsibilities
- Customer Support: Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
- Issue Resolution: Assist customers in resolving their questions or concerns, escalating complex issues to senior team members as needed.
- Order Management: Process orders, returns, and exchanges, ensuring accuracy and efficiency.
- Documentation: Accurately record customer interactions and transactions in the company’s system.
- Feedback Collection: Gather customer feedback and share insights with the team to improve services and products.
Skills and Qualifications
- Education: High school diploma or equivalent; college degree preferred but not required.
- Communication Skills: Excellent verbal and written communication skills.
- Problem-Solving: Ability to think quickly and resolve customer issues with patience and empathy.
- Tech-Savvy: Basic computer skills and familiarity with Microsoft Office or similar tools; ability to learn new systems quickly.
- Team Player: Works well in a collaborative environment and takes initiative to assist others
