Implementation Billing Specialist II (Implementation Specialist II) - REMOTE

About Net Health  

Belong. Thrive. Make a Difference.  

Are you looking for a meaningful and satisfying career where you have endless opportunities to grow and be financially rewarded? Net Health may be the perfect place for you.   

A high-growth and profitable company, we help caregivers harness data for human health. We also honor and respect the needs of our Net Health family and staff, which is why we offer a work-from-anywhere environment and unlimited PTO. Our welcoming and collaborative culture paired with progressive benefits makes Net Health the ultimate career home! 

As a leading-edge SaaS company in healthcare, we deliver solutions that help patients get better, faster, and live more fulfilling lives. Our software and predictive analytics cover the continuum of care, from hospital-to-home, across various medical specialties. Come join us and start the next chapter of your exciting career while helping others to live better lives.  

World-Class Benefits That Reflect Our World-Class Culture. 

Click Here to Learn More!: 

#WorkFromAnywhere #UnlimitedPTO #ComprehensiveBenefitsPackage #EmployeeResourceGroups #CasualDressCode #PrioritizedEmployeeWellness #DiversityAndInclusion #AVoice #NewHireSupport #CareerDevelopment #EducationalAssistance #EmployeeReferralBonus #ProgressiveParentalLeave    

JOB OVERVIEW

While maintaining the strategic goals set forth by the Implementation & Training Department, the Implementation Specialist II will via voice calls, email, and chat facilitate client education, workflow re-design, and on-site training with new and existing clients, for a successful implementation and go-live.  

RESPONSIBILITIES AND DUTIES

• Serve as a training point of contact for designated group of new, small to mid-sized clients.  
• Participate in initial Client Kick-Off Calls, conduct online trainings, and assist the client in creation of their workflows to correlate with end-user training.
• Analyze facility operations and processes to design the most efficient clinical workflow and training plan with the utilization of pre-live implementation forms.  
• Dependent upon product line, provide onsite and advanced training support utilizing a customized training agenda and curriculum materials. Training support may be virtual, classroom, and/or onsite shadowing as defined in client contracts. 
• Uses clinical workflow knowledge and independent judgement in software training curriculum and provide basic troubleshooting knowledge. 
• Provide education and training to the facility admin team members to support their own team on an ongoing basis and ongoing product maintenance.
• Work with client and/or PM to ensure configuration of database is completed prior to end-user training.
• Post go-live, assist clinicians/providers with application and workflow questions, prior to transition to support.
• Provide go-live support to clients.
• Complete/Sign Certificate of Training Completion Document and Site Visit report within one week of post implementation, as required.
• Maintain education and on-going learning relative to new releases/versions of the product.    
• Contribute and assist with development of client education and departmental training materials. 
• Maintain client utilization standard of 80% each week. 
• Consistently implement product through education and training resulting in a positive/successful customer implementation experience. 
• Organize travel, including booking tickets, securing hotel and rental care accommodations.
• Submit accurate expense reports in a timely manner utilizing the Travel and Entertainment policy, including adhering to the corporate credit card standards.
• Submission of all other client reports within two weeks of go-live.

QUALIFICATIONS

• Bachelor’s degree in relevant field, or equivalent work experience.
• 4 years of relevant work experience, including 2 years of software implementation experience and clinical experience in Wound Care, Occupation or Workplace Health or Rehabilitation.
• Knowledge of healthcare industry required including thorough understanding of clinical workflows and healthcare operations.
• Understanding of adult learning with the ability to stimulate learner participation and motivation.
• Extensive travel (up to 75% monthly) required as part of normal job duties.

REQUIRED SOFTWARE EXPERIENCE

• Comprehensive knowledge of specialty EMR software products with emphasis on either: Wound Care, Occupational or Workplace Health or Rehabilitation.

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as requested to meet the ongoing needs of the organization. 

Salary Range: $65,920 - $82,400 USD

Salary : $65,920 - $82,400