What are the responsibilities and job description for the Customer/HR Support with Spanish or Portuguese position at Net2Source Inc.?
Net2Source Inc. is an award-winning total workforce solutions company recognized by Staffing Industry Analysts for our accelerated growth of 300% in the last 3 years with over 5500 employees globally, with over 30 locations in the US and global operations in 32 countries. We believe in providing staffing solutions to address the current talent gap – Right Talent – Right Time – Right Place – Right Price and acting as a Career Coach to our consultants.
Job Title:- Customer/HR Support with Spanish or Portuguese
Location: - San Antonio, TX (Hybrid)
Duration:- 11 Months
Hybrid Work Environment (3 days a week in the office) Future Work Environment could be 5 days a week in the office
Must be Bi-Lingual in English and Spanish or Portuguese with Payroll Knowledge
Responsibilities – All are only accomplished in Spanish/ Portuguese
• Respond to employee queries - Tier 1 and Tier 2
• Resolving Tier 1 inquiries (email, phone, voicemail, chat, ServiceNow or other client systems used for case management)
• Triage and manage Tier 1 and Tier 2 cases accordingly
• Manage outbound communications concerning associate queries
• Create and assign cases to Tier 2/ Tier 3 as required
• Resolve and research associate queries as required, including. Annual Processes (i.e., annual compensation, open enrolment, etc.)
• Prioritize and manage concierge service requests
• Manage associates’ documentation (store / retrieve/create) while maintaining quality control standards and confidentiality regarding sensitive documents
• Administration of inbound mail received for the shared services
• Follow quality requirements and comply with local laws and regulations.
• Assist in leading improvements and providing training.
• Maintain process documentation and document templates
• Support content upload and updates on the client portal (or its replacement), manage inquiries and access requests related to the client portal (or its replacement).
Qualifications May required
• Any graduate/postgraduate.
• Relevant experience in HRSS
• Workday experience
• SAP knowledge
• Excellent verbal, written, presentation, and interpersonal skills in Spanish/ Portugues
Regards,
Prashant Singh
Sr. Account Manager - Enterprise Business
Net2Source Inc.
Prashant.singh@net2source.com
201-285-5087
Office: 270 Davidson Ave, Suite 704, Somerset, NJ 08873
LinkedIn: https://www.linkedin.com/in/prashant-singh-b1b23526
Website: www.net2source.com
Salary : $22
