What are the responsibilities and job description for the Desktop Support Engineer position at Net2Source Inc.?
Job description
Job Title : Desktop Support Engineer
Location : Newton ,MA (02466) Onsite
We are looking for a 3-4years experience Desktop Support Engineer to provide technical assistance to our clients location Hands on experience on install upgrade and troubleshoot Desktop Laptop OS and office and other application software
oInstallation and configure Windows 1011 on Desktop Laptop
oConfiguration of operating system Language packs If any
oConfiguration of outlook profile MS Teams and OneDrive
oInstall and configure Office application with other Line of Business Applications
oEnsure the user profile data is backed up
oConfigure of IE settings network and printer drives Also check group policies are applied
oConfiguration of printer
oDrive mapping to NeworkShared
oHandson experience with Windows and Knowledge in Mac OS environments is added advantage
oDiagnoses and resolving software and hardware incidents including operating systems Windows 10 and across a range of application software on the client machine Office applications Outlook Teams OneDrive etc
oMobile device management configure outlook teams Microsoft Authenticator etc Android iPhone iPad Surface etc
oBasic knowledge on Office365 services Active Directory and user login methods
oKnowledge on SCCM application push and deployment for workstations
oWalking customers through installing applications and computer peripherals
oGuide users with simple stepbystep instructions
oConduct remote troubleshooting
oOS and Application support ticket handling on INC SR
oGood to have ticketing tool knowledge SNOW JIRA etc
oTest alternative pathways until you resolve an issue
oCustomize desktop applications to meet user needs
oRecord technical issues and solutions in logs
oHelp create technical documentation and manuals
oProven work experience as a Desktop Support Engineer Technical Support Engineer or similar role
oKnowledge on Office application like WordExcel PowerPoint outlook Teams
oWorking knowledge of office automation products and computer peripherals like printers and scanners
oProvide technical assistance and support issues related desktop support Teams Conferencing support
oVIP user coordination and support
oProfessionalism when resolving service delivery and client issues in a timely manner
oIdentifying and escalating business and technical challenges as appropriate and in a timely manner
oCommunicating with other engineers clients and managers in a professional manner as situations arise and at regular intervals ensuring that all parties involved are kept up to date at all time
oInstall and configure the Antivirus
Other Roles and responsibilities during Migration
Coordinate with Migration Onsite team and scheduling team
Helping technical team to solve technical roadblocks by regular case reviews and resulting in increased productivity of the team
Ensure all scheduled migrations are completed without any business impa
Skills
Mandatory Skills : Jira Service Desk, Servicedesk, Windows Server
