ERP Support Specialist (HRMS) - Workday - W2 only

Position : ERP Support Specialist (HRMS) - Workday

Department : Technology

Reports To : Sr Director of ERP Services

Job Summary :

The ERP HRMS Support Specialist will maintain support for security and workflow configuration across

agency’s Workday HRMS application. Support for Workday to include primary point of contact for

security and workflow configuration, reviewing, documentation, certification, process improvements,

troubleshooting and username / password issues. Position also provides support for special projects, ERP

testing, reporting, system monitoring and other related assignments. To include working to design, test

and implement technical solutions to support needed reporting, forms and integrations as defined by

business requirements across ERP applications.

Essential Job Functions :

Duties listed are not intended to be all inclusive nor to limit duties that might reasonably be assigned.)

Must be technically oriented (good problem-solving and troubleshooting skills), exhibit excellent

communication skills (both written and verbal), superior customer service skills, are self-motivated and

self-directed, good multi-tasking skills, quality oriented, flexible, and committed to successful on- time

completion of tasks.

Duties include, but are not limited to :

• Maintain application security configuration across applications.
• Maintain workflow approval configuration across applications.
• Provide username and password support for applications.
• Create and maintain documentation for all Application Security and Workflow procedures.
• Assist with training as needed to staff for initial system access.
• Create and maintain training documentation as needed.
• Gather requirements for assigned tasks to design, build(configure) and test of production fixes and

enhancements.

procedures.

assignments.

monitoring and other related assignments.

customer satisfaction.

Management Policies and Procedures.

Required Knowledge, Abilities and Skills essential to Job Functions :

applications.

Payroll, Benefits, Recruiting or Time Reporting.

developing user reports, and testing / validating source system data.

assigned tasks and meet deadlines effectively and efficiently.

etc.

Required Software Knowledge and Skills essential to Job Functions :

Proficiency in using computer systems and the listed software applications associated with performance

of assigned work is essential. Basic problem-solving skills associated with software applications used is

expected. Software usage relevant to job duties will be evaluated.

Software applications :

Working knowledge of Microsoft Windows products (Excel, Word, Access)

Safety Responsibility :

Perform all job duties and responsibilities in a safe manner to protect oneself, fellow employees, and

the public from injury or harm. Promote safety awareness and follow safety procedures and policies.

Take an active part in reporting unsafe conditions and any hazards within the workplace to their

Supervisor, Manager and / or the Safety Department.

Qualifications :

Training and / or Education :

Minimum requirements include an Associate’s degree from a two-year accredited college in

Business Administration, Information Systems, or a related field; or equivalent combination

education and experience.

Required Experience :

providing operations support, quality customer service and troubleshooting capability for

Workday’s HRMS software solution.

ERP Support Specialist (HRMS)

troubleshooting, developing user reports, and testing / validating source system data.

supporting Workday.

Licenses or Certificates :

Possess a valid Driver's License. Acquire a Virginia Driver's License within 60 days after the date of hire

in instances when an out of state license is not the applicant's current state of residence).