What are the responsibilities and job description for the Executive IT Support Engineer position at Net2Source Inc.?
Job Details
Job Title: Executive IT Support Engineer
Location: NYC, NY - Onsite from day1
Duration: - 11 Months
References are mandatory for this role for the past 4 or 5 companies.
" Proficient in handling CxO users / VIP's and VVIP users.
" Experience in coordination with people both within IT Teams & 3rd Party contractors.
PURPOSE OF ROLE:
This role is responsible for the day-to-day governance of an area of support in Americas supporting over 500 users across spread across Canada, USA & LATAM region. The candidate needs to have a balance between hands on involvement in the BAU support, project management & vendor relations.
KEY ACCOUNTABILITIES:
This position is responsible for governance, implementation and support of IT related activities in the company. Responsibilities include:
" Office based users and related Technology needs, inclusive of Smartphones & Video Conferencing Support.
" Troubleshoot basic configuration & relevant applications on Windows Laptops & Apple devices.
" Understanding of Servers, networks & other back- office hardware and software.
" Co-ordinate with vendors and ensure SLAs are adhered to.
" Project management a per business needs, support and infrastructure related projects.
" Acts as Primary contact for the whole of Americas Region.
" Coordinate with global IT teams on requests on daily basis.
" Advise and bring in ideas for improvements & analysis for multiuser rollouts of global and
" regional software applications including hardware.
" Maintain IT Knowledge base as per required protocols to overcome known issues.
" Administration of assets (HW & SW).
" Providing IT Services & Support for attendees in office or offsite events.
Working Conditions:
" 8AM - 5PM (might have to do overtime or maintain shifts depending on business requirements)
" Might have to work on holidays depending on business requirement with sufficient notice.
" Might have to travel as per business requirements.
Prashant Singh
Sr. Account Manager - Enterprise Business
Net2Source Inc.
Direct # | Board # Ext. 509 | Fax:
Office: 270 Davidson Ave, Suite 704, Somerset, NJ 08873
LinkedIn:
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