IT Engineer/Application/Production Support

Net2Source Inc. is an award-winning total workforce solutions company recognized by Staffing Industry Analysts for our accelerated growth of 300% in the last 3 years with over 5500 employees globally, with over 30 locations in the US and global operations in 32 countries. We believe in providing staffing solutions to address the current talent gap – Right Talent – Right Time – Right Place – Right Price and acting as a Career Coach to our consultants.

Role - IT Engineer/Application/Production Support

Hybrid 3 days in office - Reston, VA OR Plano, TX

Contract Opportunity

Rate - $42-43/hr on W2 (No benefits)

What are the top 3 skills required for this role?

· Information Technology Infrastructure Library (ITIL) Certification is required.

· Use of Office products including Excel, Word, Outlook)

Proven experience with:

• Unix/Linux
• Expert knowledge of AWS cloud platforms, Certification required
• Proficient in the use of the AWS console and CLI
• Advanced scripting and automation skills
• Strong problem-solving abilities
• System and data analysis using common tools (PowerBI, Tableau, Excel, etc.)
• Hands on experience with transaction level monitoring using Splunk and other transaction level dashboarding tools.
• Monitoring experience with tools like Extrahop, SolarWinds, and Catchpoint.
• Ability to analyze dashboards and reporting/monitoring tools to look at trends and patterns in application health and performance.

​ Descr

iption: Prov

i

• de support for complex or specialized application or infrastructure tasks, incidents, changes and requests.Coordi
• nate and manage changes to the production environment ensuring safety and soundness while working with an agile mindset.Lead t
• he operational implementation and maintenance of complex IT infrastructure and application projectsTroubl
• eshoot and resolve advanced and complex system, service, application and network/connectivity issuesProvid
• e guidance, training, etc. to junior members and new members of the teamIdenti
• fy and drive efforts for automation initiativesIdenti
• fy system performance enhancements, propose and implement solutions for those enhancementsIdenti
• fy and resolve monitoring and alerting issues, including threshold updates, new monitors and resolve other problematic alertsHandle
• compliance activities including access and password management, compliance with all policies and procedures.Handle
• escalated incidents from other tiers or teams and quickly triage and remediate issues to minimize any business impact. - Lead critical incident response efforts and root cause analysisLead c
• ritical application releases and implementations that include interfacing application changes and coordinationUpdate
• configurations, including testing and peer reviewing.Create
• /modify code, scripts, and monitors to resolve, prevent or monitor application incidentsProvid
• e recommendation on continuous improvement and execute the sameTroubl
• eshoot the incidents and identify root cause quickly using operations, wire data analytics, application performance management and event correlation monitoring tools.Act as
• primary point of contact to management and stakeholders during business impacting incidents.Partne
• ring with the Correction of Errors team, drive the root cause analysis, lessons learned and implementation of enhancements for all ECC communicated incidents.Collab
• orate with other teams to enhance proactive monitoring and observability tools and processesKnowle
• dge and use of ticketing systems
• Than

k

s

Anup

Kumar Tiwary anup.

tiwary@net2source.com (201)

479-0965