What are the responsibilities and job description for the Senior UX Researcher Job at Net2Source Inc. in Dallas position at Net2Source Inc.?
Job description
Position : Senior UX Researcher
Location : Dallas, TX (Onsite Hybrid 2days)
Skills
Mandatory Skills : Miro, Mural, User Researcher & Analyst
Minimum Qualifications
Degree in Human Computer Interaction (HCI), Human Factors Engineering, Computer Science, Visual Design, Behavioral Sciences, Psychology or other related discipline
5 years of experience in applied user experience research at large enterprises or highly matrixed organizations
Strong understanding of user-centered design, experience with qualitative and quantitative research methods, and analytical skills
Knowledge and ability using remote unmoderated testing tools and moderated testing devices and platforms (UserZoom, UserTesting, Userlytics, etc.)
Familiarity in modern design and prototyping tools (Figma, Zeplin, Flinto, Sketch, Adobe CC, etc.)
Excellent written and verbal communication skills and proven ability to collaborate effectively across disciplines, product lines and roles
Project management skills with the ability to build strategy, set objectives & key results, and deliver on time
Proficiency in modern analytical dashboards and tools (Adobe Analytics, Quantum Metric, etc.)
Preferred Qualifications
Graduate degree in Human Computer Interaction (HCI), Human Factors Engineering, Computer Science, Visual Design, Psychology or other related discipline
7 years of experience in applied user experience research with portfolio and product-based work environment
Experience working in the aviation industry
Experience scaling research practices and setting up a research insights repository
Experience conducting field research with unionized workforces
Knowledge of Artificial Intelligence (AI) and how it can be applied to UX practices
Responsibilities
Collaborate with product owners and stakeholders to develop a deep understanding of business problems and advocate for user experience
Create research strategies that help define and work toward product portfolio objectives and key results (OKRs)\
Develop and conduct both quantitative and qualitative UX research methodologies such as heuristic reviews, click tests, competitive analyses, surveys, eye tracking, remote unmoderated / moderated usability testing’s, user interviews, etc. to determine ease-of-use, comprehension, and satisfaction of designs and concepts
Effectively present and communicate actionable insights to all levels of the organization based on research outcomes
Use analytical tools (Adobe Analytics, Quantum Metric, etc.) to gather data insights that aid and supplement portfolio research strategies and help UX to better understand the complete experience of those we build products for Create, update, and own Customer Journey Maps and Service Blueprints to help product teams understand the customer pain points, gain empathy and be customer-centric
Work in a self-guided agile environment, juggle multiple meetings and projects
Actively guide and benchmark product performance with quantitative UX metrics; proactively review customer feedback and find problem areas to focus on
Scale UX research by building infrastructure, educating others, and contributing to ResearchOps
Manage research software / hardware (including eye tracking equipment) and participant recruitment resources
We have a multidisciplinary UX team who drive the user experience for our customer and employee-facing applications. In this position, you’ll work within a cross-functional team where you’ll influence product and design decisions through ownership of research projects from discovery through development.
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