ServiceNow ITOM Architect

Job Description:

Job Title: ServiceNow ITOM Architect

Location: Erlanger, KY (Onsite)

Responsibilities:

Designing and Planning Implementations in ITOM and SPM Modules to achieve Business Outcomes

Skills: Extensive Practical Exposure on ITOM and SPM Module Designing and Implementation

Role Overview

A ServiceNow Technical Architect is a professional responsible for designing and implementing complex IT solutions specifically within the ServiceNow platform. This role requires a deep understanding of ServiceNow, its modules, and architecture principles. ServiceNow Technical Architects work closely with stakeholders, developers, and other IT professionals to ensure that the technical solutions align with business goals and requirements.

Key Responsibilities

· Design and Architecture: Develop and design architectural solutions within the ServiceNow platform that meet business needs and technical requirements. Ensure scalability, security, and performance of the solutions.

· Technology Evaluation: Assess and recommend ServiceNow solutions, tools, and frameworks that best fit the project requirements. Stay updated with the latest ServiceNow trends and innovations.

· Stakeholder Collaboration: Work closely with business stakeholders, project managers, developers, and other IT professionals to gather requirements, provide technical guidance, and ensure successful project delivery.

· System Integration: Plan and oversee the integration of ServiceNow with various systems and applications, ensuring seamless communication and data exchange between different components.

· Documentation: Create and maintain detailed documentation of architectural designs, technical specifications, and implementation plans. Ensure that documentation is accurate and up-to-date.

· Quality Assurance: Conduct code reviews, performance testing, and security assessments to ensure the quality and reliability of the ServiceNow solutions.

· Risk Management: Identify potential risks and issues related to the ServiceNow architecture, and develop mitigation strategies to address them.

· Mentorship: Provide guidance and mentorship to junior developers and other team members, helping them to develop their technical skills and knowledge.

Required Skills and Qualifications

· Technical Expertise: In-depth knowledge of the ServiceNow platform, including its modules, scripting, and configurations. Familiarity with various programming languages and frameworks is a plus.

· Architectural Skills: Strong understanding of architectural principles, patterns, and best practices within ServiceNow. Experience with designing scalable, secure, and high-performance systems.

· Problem-Solving: Excellent analytical and problem-solving skills, with the ability to identify and resolve complex technical issues within the ServiceNow platform.

· Communication: Strong verbal and written communication skills, with the ability to effectively convey technical information to both technical and non-technical stakeholders.

· Team Collaboration: Ability to work effectively in a team environment, collaborating with diverse groups of professionals to achieve common goals.

· Adaptability: Ability to adapt to changing technology landscapes and business requirements, and to learn new technologies and tools quickly.

· Educational Background: A bachelor's or master's degree in computer science, information technology, or a related field. Relevant certifications, such as ServiceNow Certified Implementation Specialist, ServiceNow Certified System Administrator, or other related certifications, are highly desirable.

Experience

· Minimum of 12-16 years of experience in ServiceNow development, system architecture, or a related technical role

· Proven track record of successfully designing and implementing complex ServiceNow solutions.

· Experience with both on-premise and cloud-based architectures.

· Extensive Experience on ServiceNow CMDB & Discovery Modules

· Good knowledge of CMDB data model

· Working experience in Discovery (OnPrem & Cloud based)

· Well versed with ServiceNow scripting, creation of custom patterns & tag based Discovery

· Experience in resolving Discovery issues & coordinating with various infra teams

· Working experience in Service Maps

· Experience in creating pattern based & tag based service maps

· Experience in writing custom patterns

· Hands-on experience with Event Management module

· Knowledge of various monitoring looks viz., SCOM, Nagios, SolarWinds, Azure monitor etc.

· Experience with practical designing and implementation knowledge on ITBM

The ideal candidate will have a deep knowledge of a Timesheet Portal Management on the workbench in ServiceNow, Desgining and implementation of Project and Demands screen

Skills

Mandatory Skills : ServiceNow ITOM

ServiceNow ITSM

ITBM

CMDB

APM/SPM

Discovery