Customer Service Representative

Description

Netafim USA is a rapidly growing manufacturer of highly advanced irrigation systems. As the industry leader, we provide innovative irrigation solutions to our customer base in the Agricultural, Landscaping, Wastewater, Mining and Greenhouse Markets throughout North America. 

The Customer Service Representative (CSR) position is responsible for providing high levels of service to our valued customers in such a way as to foster the development of long lasting partnerships. CSR’s provide professional, friendly service in a fast-paced, detail oriented environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES: (Other duties as assigned.)

-Proactive problem solving to meet customer’s product, logistics and service needs

-Create and develop relationships with customers through professional and friendly phone and e-mail support

-Entry and management of customer orders and returns accurately and efficiently in the ERP system so that the organization is successful in meeting customer needs

-Accurately convey detailed technical product and logistics information via phone and e-mail

-Management of opportunities for improvement into the ERP system

-Provide ‘Voice of Customer’ feedback to the organization

-Develop positive working relationships cross-functionally that promote teamwork

-Visits to customer sites and/or trade show participation is possible and may require some occasional travel

-Coordination and implementation of sales strategies with the Sales and Marketing Team

-Strong commitment to continuous personal development and growth

-Miscellaneous projects as assigned by Department Manager

Requirements

MINIMUM QUALIFICATIONS include the following:

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

-Technical capacity to represent a broad line of products, their applications, and their performance capabilities to customers. 

-Work strategically, and effectively, with our outside sales team to create incremental sales growth through a team-selling approach. 

EDUCATION and/or EXPERIENCE

-4-year college degree or equivalent experience in a related field is desirable

-Minimum 3 years previous customer service and/or industry related experience a must

-Prior experience with irrigation or related technology is highly desirable

LANGUAGE SKILLS

-Fluency in English is required

-Fluency in Spanish is advantageous

SKILLS

-Service aptitude & disposition 

-Communication and relationship skills that cultivate long-term customer satisfaction

-Capable of accurate data entry and able to effectively use MS Office, especially Word, Excel and Outlook

-Ability to multi-task, requiring solid time management and organizational abilities

-Strong listening & business communication skills

-Problem solving skills 

-Technical aptitude

DESIRED TRAITS AND CHARACTERISTICS

• Individual will have a demonstrated ability to consistently maintain a high level of focused activity
• Individual will be results-oriented, pro-active and have a high degree of personal accountability and self-direction
• Individual will consistently be stretching to achieve higher levels of performance and efficiency
• Individual will demonstrate excellent oral and written communication skills, sound judgment, and incorporate company goals into personal goals
• Individual will hold themselves to the highest standard of ethics and integrity.

Salary : $68,640