What are the responsibilities and job description for the Customer Experience Platform Administrator position at Netchex?
Join us as a CX Platform Administrator! You'll be the mastermind behind our CX Application ecosystem, ensuring smooth operations and driving business growth across sales, marketing, and customer service teams. You'll oversee data integrity, user access, system configuration, and training, while leading the implementation and expansion of our CX tools like WalkMe and ChurnZero.
Key Responsibilities
- Software Management: Write and adapt software to meet business needs.
- Technical Reviews: Assess and resolve technical issues.
- Data Management: Create reports and dashboards.
- Content Creation: Produce content to help clients and employees.
- System Automation: Maintain automations and custom formulas.
- Performance Monitoring: Ensure system efficiency.
- Troubleshooting: Provide advanced support for application issues.
- Collaboration: Work with cross-functional teams and vendors.
Qualifications
- Experience: Bachelor's Degree or relevant work experience, with at least 2 years in CRM systems like WalkMe, ChurnZero, Salesforce.
- Technical Skills: Proficiency in HTML, JavaScript, and data analysis tools.
- Problem-Solving: Strong analytical and problem-solving skills.
- Communication: Excellent written and verbal skills.
- Organizational Skills: Ability to manage multiple projects and meet deadlines.
Why Join Netchex?
- Innovative Environment: Netchex is at the forefront of HR and payroll technology, providing a dynamic and innovative work environment.
- Career Growth: With a focus on professional development, Netchex offers numerous opportunities for career advancement and skill enhancement.
- Collaborative Culture: You'll be part of a supportive and collaborative team that values creativity and teamwork.
- Impactful Work: Your contributions will directly impact the success of businesses by optimizing their HR processes and improving employee experiences.
- Comprehensive Benefits: Netchex provides competitive salaries, comprehensive benefits, and a positive work-life balance.
- Cutting-Edge Tools: Work with the latest technology and tools to drive business growth and efficiency.
Join Us!
Be part of a company that values innovation, growth, and collaboration. Netchex is the place where your skills and ideas can thrive!
