What are the responsibilities and job description for the Program Manager - SaaS Implementation position at NetDocuments?
NetDocuments is committed to providing an excellent candidate experience and will never ask you to engage in recruitment activity without phone, video, and in person meetings and communications from emails using the @netdocuments.com domain. If you have any concerns or questions about communications you have received, please send them to hrgroup@netdocuments.com so our team members can review.
NetDocuments is the world’s #1 trusted cloud-based content management and productivity platform that helps legal professionals do their best work. We strive to win together through passionate hard work, exploring new things and recognizing every interaction matters.
NetDocuments provides rewarding career growth in an inclusive, diverse environment where employees are encouraged to openly contribute creative ideas and innovation, backed by supportive peers and leadership working together to achieve our goals as a unified team.
At our core, we are dedicated to empowering our employees to drive successful business outcomes and better user experiences for our customers and partners. Our customer-centric approach and employee enablement has allowed us to enjoy many accolades, including being named among the 2022, 2023, & 2024 list of Inc. Magazine’s 5000 Fastest-Growing Private Companies in America.
Other Recent Awards Include
Your Opportunity For Impact
NetDocuments is seeking a Program Manager to oversee and enhance our SaaS implementation projects. This role is ideal for a dynamic project manager ready to take the next step into program management. By refining best practices, enhancing operational efficiency, and providing oversight for project leads, you will enable consistency, scalability, and efficiency across a portfolio of customer implementations. Your expertise in project management methodologies, risk mitigation, and stakeholder collaboration will drive the onboarding and adoption of our software solutions. If you thrive in a dynamic environment, excel at problem-solving, and are passionate about delivering impactful solutions, we encourage you to apply.
What Your Contributions Will Be
Program Oversight & Portfolio Management: Escalation & Risk Management: Process & Methodology Development: Stakeholder & Customer Engagement:
The annual compensation range for this position is: $100,000 - $110,000
The posted cash compensation for this position includes on target earnings, base salary and variable if applicable. Some roles may qualify for overtime pay. Individual compensation packages are determined based on various factors specific to each candidate, such as career level, skills, experience, geographic location, qualifications, and other job-related considerations
Equal Opportunity
NetDocuments is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements, individual qualifications, without regard to race, color, religion, sex, (including pregnancy), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity and/or expression, military and veteran status, or any other status protected by laws or regulations in the locations where we operate. NetDocuments believes diversity and inclusion among our employees is critical to our success, and we are committed to providing a work environment free of discrimination and harassment.
NetDocuments is the world’s #1 trusted cloud-based content management and productivity platform that helps legal professionals do their best work. We strive to win together through passionate hard work, exploring new things and recognizing every interaction matters.
NetDocuments provides rewarding career growth in an inclusive, diverse environment where employees are encouraged to openly contribute creative ideas and innovation, backed by supportive peers and leadership working together to achieve our goals as a unified team.
At our core, we are dedicated to empowering our employees to drive successful business outcomes and better user experiences for our customers and partners. Our customer-centric approach and employee enablement has allowed us to enjoy many accolades, including being named among the 2022, 2023, & 2024 list of Inc. Magazine’s 5000 Fastest-Growing Private Companies in America.
Other Recent Awards Include
- Two-time winner (2024, 2023) National Top Workplaces
- Two-time winner (2024, 2023) Top Workplace innovation
- Three-time winner (2023, 2022, 2021) Top Workplace in the US by the Salt Lake Tribune
- Three-time winner (2023, 2022, 2021) Best Companies to Work for by Utah Business magazine
- Three-time winner (2024, 2023, 2022) Top Workplace Work-Life Flexibility
- Three-time winner (2024, 2023, 2022) Top Workplace Compensation & Benefits
- 2024 Cultural Excellence
- 2024 Technology Industry
- 2023 Top Workplace Leadership
- 2023 Top Workplace Purpose & Values
- 2022 Top Workplace Employee Appreciation and Employee Well Being
Your Opportunity For Impact
NetDocuments is seeking a Program Manager to oversee and enhance our SaaS implementation projects. This role is ideal for a dynamic project manager ready to take the next step into program management. By refining best practices, enhancing operational efficiency, and providing oversight for project leads, you will enable consistency, scalability, and efficiency across a portfolio of customer implementations. Your expertise in project management methodologies, risk mitigation, and stakeholder collaboration will drive the onboarding and adoption of our software solutions. If you thrive in a dynamic environment, excel at problem-solving, and are passionate about delivering impactful solutions, we encourage you to apply.
What Your Contributions Will Be
- Manage a portfolio of SaaS implementation projects led by project managers, ensuring successful delivery, alignment with business goals, and high customer satisfaction.
- Directly lead key strategic implementation projects as needed.
- Develop and maintain portfolio-level reporting, tracking project status, risks, and key performance indicators (KPIs).
- Act as the escalation point for project risks and roadblocks, working cross-functionally to develop and execute mitigation plans.
- Provide guidance to project leads, ensuring risks and issues are proactively managed.
- Own and evolve standardized project plan templates, best practices, and playbooks to enhance consistency and efficiency across projects.
- Identify opportunities to mature project management practices, improving delivery quality and operational scalability.
- Collaborate with internal teams (Customer Success, Product, Sales, and Leadership) to ensure alignment on project objectives and success criteria.
- Partner with customers to drive smooth onboarding and successful adoption of our software solutions.
- Other duties as assigned
- 3 years of project management experience in SaaS implementations.
- Strong understanding of project management methodologies (Agile, Waterfall, or hybrid approaches).
- Experience managing multiple concurrent projects and balancing competing priorities.
- Ability to guide, mentor, and support project leads while maintaining hands-on involvement in key projects.
- Strong problem-solving and decision-making skills, particularly in risk and escalation management.
- Excellent communication and stakeholder management skills, with the ability to influence across teams and with external customers.
- Experience working with law firms or corporate legal departments is a plus.
- Proficiency in project management tools (e.g., GUIDEcx, Smartsheet, Asana, Jira, or equivalent).
- 90% healthcare premiums company covered
- HSA company contribution
- 401K match at 4% with immediate vesting
- Flexible PTO (typically 3 to 4 weeks a year)
- 10 paid holidays
- Monthly contributions for wellness
- Access to LinkedIn Learning with monthly dedicated time to explore
The annual compensation range for this position is: $100,000 - $110,000
The posted cash compensation for this position includes on target earnings, base salary and variable if applicable. Some roles may qualify for overtime pay. Individual compensation packages are determined based on various factors specific to each candidate, such as career level, skills, experience, geographic location, qualifications, and other job-related considerations
Equal Opportunity
NetDocuments is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements, individual qualifications, without regard to race, color, religion, sex, (including pregnancy), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity and/or expression, military and veteran status, or any other status protected by laws or regulations in the locations where we operate. NetDocuments believes diversity and inclusion among our employees is critical to our success, and we are committed to providing a work environment free of discrimination and harassment.
Salary : $100,000 - $110,000
