What are the responsibilities and job description for the Senior Revenue Operations Analyst position at NetDocuments?
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NetDocuments is the world’s #1 trusted cloud-based content management and productivity platform that helps legal professionals do their best work. We strive to win together through passionate hard work, exploring new things and recognizing every interaction matters.
NetDocuments provides rewarding career growth in an inclusive, diverse environment where employees are encouraged to openly contribute creative ideas and innovation, backed by supportive peers and leadership working together to achieve our goals as a unified team.
At our core, we are dedicated to empowering our employees to drive successful business outcomes and better user experiences for our customers and partners. Our customer-centric approach and employee enablement has allowed us to enjoy many accolades, including being named among the 2024, 2023, and 2022 list of Inc. Magazine’s 5000 Fastest-Growing Private Companies in America.
Other recent awards include:
- Two-time winner (2024, 2023) National Top Workplaces
- Two-time winner (2024, 2023) Top Workplace innovation
- Three-time winner (2023, 2022, 2021) Top Workplace in the US by the Salt Lake Tribune
- Three-time winner (2023, 2022, 2021) Best Companies to Work for by Utah Business magazine
- Three-time winner (2024, 2023, 2022) Top Workplace Work-Life Flexibility
- Three-time winner (2024, 2023, 2022) Top Workplace Compensation & Benefits
- 2024 Cultural Excellence
- 2024 Technology Industry
- 2023 Top Workplace Leadership
- 2023 Top Workplace Purpose & Values
- 2022 Top Workplace Employee Appreciation and Employee Well Being
NetDocuments is a hybrid, remote-friendly workplace. Come join our team and work inspired each day!
About the opportunity:
NetDocuments is seeking a Sr Revenue Operations Analyst to join our team. This candidate will partner closely with our SML sales leadership, provide analytical support and ensure the continued success and growth of SML sales team. The Sales Operations Analyst will report to the Director of Business Operations. The ideal candidate must have a strong Excel skillset, customer support background, execute in a fast-paced environment, and be eager to learn.
What your contributions will be:
· Develops and maintains sales support systems and administers sales automation tools.
· Manage customer renewal process, including negotiation interaction directly with customers.
· Creates and updates records of leads, accounts, or related information.
· Maintains a repository of master sales documents, including standard contracts, contract renewals and current price sheets.
· Educating customers and providing effective solutions on contract renewal changes.
· Collection and analyzing of customer data to prepare contract renewal/negotiation.
· Provide and implement recommendations that streamline and automate processes.
· Streamline processes and become a trusted advisor for SML sales leaders, providing data to make decisions that will position their teams for success.
· Generate reports detailing pipelines, forecasts, or tracking productivity or quota attainment.
· Collect, consolidate and generate weekly sales forecast.
· Other duties as assigned.
What you will bring to the team:
· Advanced proficiency in Excel
· Ability to work in a fast-paced SaaS environment
· Effective listening skills
· Strong analytical and negotiation skills
· Ability to think critically and communicate complex information
· Problem solving/analysis
· Results oriented
· Adaptability
· Empathy
What you will need for success:
· Minimum 2-3 years’ experience in sales operations, revenue operations, marketing operations
· Advanced Excel experience
· Advanced CRM (Salesforce.com) experience and ability to create PowerPoint
· Proven Revenue Operations or Sales Operations experience
· Customer orientation and ability to adapt/respond to diverse personalities
· Ability to execute while managing competing priorities
Ideally you will have:
· Experience with Salesforce and Salesloft
· Data visualization tool - PowerBI, Tableau
Benefits
- 90% healthcare premiums company covered
- HSA company contribution
- 401K match at 4% with immediate vesting
- Flexible PTO (typically 3 to 4 weeks a year)
- 10 paid holidays
- Monthly contributions for wellness
- Access to LinkedIn learning with monthly dedicated time to explore
Compensation Transparency
The compensation range for this position is: $95,000 - $110,000 variable
The posted cash compensation for this position includes on target earnings, base salary and variable if applicable. Some roles may qualify for overtime pay. Individual compensation packages are determined based on various factors specific to each candidate, such as career level, skills, experience, geographic location, qualifications, and other job-related considerations
Equal Opportunity:
NetDocuments is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements, individual qualifications, without regard to race, color, religion, sex, (including pregnancy), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity and/or expression, military and veteran status, or any other status protected by laws or regulations in the locations where we operate. NetDocuments believes diversity and inclusion among our employees is critical to our success, and we are committed to providing a work environment free of discrimination and harassment.
Salary : $95,000 - $110,000
