What are the responsibilities and job description for the Mid Level IT Service Desk Specialist (PR) position at NetImpact Strategies?
Mid Level IT Service Desk Specialist (PR)NetImpact Strategies NetImpact Strategies - Your trusted partner for IT solutions, digital transformation & innovative strategies to drive mission success.
Make sure to apply quickly in order to maximise your chances of being considered for an interview Read the complete job description below.NetImpact Strategies, Inc. is seeking to hire an IT Service Desk Specialist to support a Federal Agency.This role is located 100% onsite in Fort Buchannan, Puerto Rico (PR).Candidate must be able to pass a Background Investigation.Key Responsibilities : Provide technical assistance, troubleshooting, and support to end users via phone, email, or chat.Provide support for call overflow during peak time or reduced staff during off peak hours.Resolve moderate to complex hardware, software, and system issues for workstations, laptops, and peripherals.Support inventory management and Defense Reutilization Marketing Office (DRMO) disposal per site guidelines.Assist with installation, updates, and removal of supported software.Maintain workstation / laptop operational baselines and ensure cybersecurity compliance per DHA and DoD policies.Provide emergency request management for critical service outages or severe degradation.Configure and reconfigure workstations and peripherals in on-site deskside support areas.Support local IT asset management, technology acquisition, and life cycle management for various IT hardware (desktops, laptops, tablets, printers, VTC, mobile devices).Provide support for mobile devices, including smartphones, tablets, pagers, and mobile hotspots.Qualifications
Required Qualifications and Certifications : Experience :
Four (4) years of progressive experience in required proficiency.Education :
Bachelor’s degree or equivalency.Ability to work onsite in Fort Buchannan, Puerto Rico (PR).IAT II certification per DoD 8570.01-M requirements (CCNA-Security, GICSP, GSEC, Security CE, SSCP, CySA ).Preferred Qualifications and Certifications : Experience in Federal Consulting roles.Advanced certifications in IT service management or related technologies.Familiarity with DoD IT environments and security requirements.ABOUT USNetImpact Strategies Inc. (NetImpact) has been a Trusted Advisor driving impact through digital transformation for the Federal Government for over a decade. We solve complex problems with innovation and agility to create meaningful, transformative, and enduring change.ACCESSIBILITY NOTENetImpact Strategies is committed to complying with all applicable provisions of the Americans with Disabilities Act, as amended (“ADA”), and applicable state and local laws.EQUAL OPPORTUNITY EMPLOYERNetImpact is committed to the development of a creative, diverse, and inclusive work environment.
J-18808-Ljbffr
