What are the responsibilities and job description for the Product Trainer position at Netlink Voice?
Netlink Voice is a leading provider of VoIP solutions, committed to delivering reliable and innovative communication services to businesses nationwide. We are seeking a dynamic and experienced Product Trainer to join our team and play a key role in educating and empowering our clients and internal teams on our VoIP platform.
Key Responsibilities:
- Develop and Deliver Training: Create and conduct engaging training sessions (both virtual and in-person) on the features, functionality, and best practices of Netlink Voice's VoIP platform for clients, partners, and internal teams.
- Training Materials: Design and maintain comprehensive training materials, including user guides, video tutorials, and presentations.
- Onboarding Support: Assist new clients in onboarding by providing product demonstrations and customized training based on their business needs.
- Continuous Improvement: Gather feedback from training sessions to identify knowledge gaps and enhance future training programs.
- Product Expertise: Stay up to date with product updates and industry trends to ensure training content is relevant and accurate.
- Reporting: Track and report on training effectiveness, participation, and outcomes.
Qualifications:
- Experience: 1 years of experience in product training or technical support, preferably with VoIP or telecommunications products.
- Knowledge: Strong understanding of VoIP technology and communication systems.
- Communication Skills: Excellent verbal and written communication skills with the ability to simplify complex concepts.
- Technical Proficiency: Comfortable using various training platforms and software for virtual presentations.
- Customer Focus: Proven ability to build rapport and effectively communicate with diverse audiences.
Job Type: Full-time
Pay: $40,000.00 - $50,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
Work Location: In person
Salary : $40,000 - $50,000
