What are the responsibilities and job description for the Entry Level Help Desk Technician position at Netlogic Computer Consulting?
Entry Level Help Desk Technician
Location: On-site – Nashua, NH
Compensation: $40,000–$60,000/year | Full-Time
About Netlogic Computer Consulting
Netlogic Computer Consulting is a trusted provider of high-quality IT services and solutions to a diverse client base. We pride ourselves on delivering responsive, expert-level support that enables our clients to operate efficiently and securely. As we continue to grow, we’re looking for a motivated and technically inclined individual to join our team as an Entry Level Help Desk Technician.
This is an in-office position based in Nashua, NH, offering an excellent opportunity to start or further your career in IT. You’ll be working alongside experienced professionals in a fast-paced, supportive environment where growth is both encouraged and achievable.
Position Overview
As an Entry Level Help Desk Technician, you will serve as the first point of contact for clients seeking technical assistance. You’ll be responsible for diagnosing and resolving basic IT issues, documenting your work, and providing timely, effective support across a wide range of hardware and software environments. Strong communication skills and a willingness to learn are essential for success in this role.
Key Responsibilities
Provide technical support to clients via phone, email, and chat
Troubleshoot hardware, software, and network-related issues
Document support requests, actions taken, and resolutions
Follow up to ensure client satisfaction and system functionality
Escalate unresolved issues to higher-level support as needed
Assist with hardware/software installations, repairs, and updates
Contribute to improving internal support processes and documentation
Manage multiple open cases simultaneously and prioritize effectively
Qualifications
Basic understanding of computer systems, mobile devices, and common applications
Familiarity with networking concepts and Active Directory
Ability to diagnose and resolve entry-level technical issues
Strong verbal and written communication skills
Customer-oriented, professional, and composed under pressure
Comfortable working in a collaborative, team-oriented environment
Flexibility to work shifts, including rotating weekends/on-call as needed
Preferred (Not Required):
Prior experience in a help desk or technical support role
Familiarity with help desk software and tools
Relevant certifications (Microsoft 365, CompTIA, Azure, Cisco, etc.)
Understanding of Azure AD, Intune Endpoint Management, SharePoint Online
Benefits
Competitive salary based on experience
Health, dental, and vision insurance
401(k) with employer options and health savings account (HSA)
Life and disability insurance
Paid time off and parental leave
Company-sponsored training and ongoing professional development
Access to the latest tools and technology
Clear path for career growth within a supportive work culture
Schedule
Full-time, Monday–Friday
8-hour day shift
Rotating on-call weekends
Interested candidates should be passionate about technology, committed to delivering excellent service, and ready to grow in a dynamic IT environment.
We’re excited to meet driven individuals who are ready to take the next step in their careers.
Salary : $40,000 - $60,000