What are the responsibilities and job description for the Netpace, Inc. is hiring: GDOT IT Trainer/Content Developer in Atlanta position at Netpace, Inc.?
Job Summary :
The Georgia Department of Transportation (GDOT) is seeking a candidate who can travel to District and Area Office locations in District 1 (Gainesville), District 2 (Tennille, GA), District 3 (Thomaston GA), and / or District 6 (Cartersville) to conduct on-premise classes several times a month and conduct classes remotely online through Microsoft Teams. Details on District locations can be found here :
The job will be to deliver IT training to GDOT staff (adult learners) on custom GDOT IT developed and Commercial-Off-The-Shelf (COTS) applications. GDOT will train the candidate in these products. Candidate will deliver training for desktop, web, and mobile applications. Candidate will work with GDOT users to identify training needs, courses, and content. Candidate will publish training schedules / course offerings within GDOT Learning Management System (Oracle / Workday), administer learner enrollments / testing / completions, assign grades / scoring or awarding of certifications. Candidate will send and review training surveys to obtain feedback to improve training delivery and GDOT IT products. Candidate will collaborate / develop relationships with GDOT business units to increase class enrollments and address technical needs. Candidate will also facilitate vendor or contractor delivered training.
The candidate will develop / update / maintain IT training content. They will compile information to create PowerPoint presentations, IT Trainer Guides, Quick Reference Guides, User Manuals, Storyboards, Videos, and / or Computer Based Training. Candidate will engage technical staff to develop training content.
GDOT highly desires a candidate who can develop training content using Microsoft Word, Microsoft PowerPoint, TechSmith Camtasia, Adobe Captivate, and / or Articulate 360 / Storyline.
Candidate will complete recordkeeping for tracking time / activities, timecards, performance indicators, and ensure submitted data is accurate.
Candidate will be working as a team member within the IT organization of GDOT and report to a Team Leader / Supervisor. The IT Training Team is composed of IT Trainers, Instructional Designers and a Team Leader. The team delivers training statewide on ~40 applications. Training courses cover a variety of transportation topics such as contract administration, material testing, construction inspections, asset management / maintenance, and emergency operations.
Core Competencies :
- Training : Employs a variety of instructional techniques; effectively obtains learner engagement; delivers competency-based learning; actively seeks feedback to improve.
- Content Development : Produces high quality training content quickly with minimal rework.
- Communication : Routinely and effectively communicates with GDOT learners / customers; with Team Leader on work assignments / priorities, timelines, risks / issues, travel issues, etc.
- Teamwork and Cooperation : Supports their team and IT to accomplish common goals, objectives, projects, and tasks. Demonstrates "can-do" or "team player" attitude. Assists in conducting scheduled classes when other instructors are unable to conduct (e.g. call in sick).
- Customer Service : Provides helpful, courteous, responsive, and knowledgeable service. Ensures customer IT needs / issues get routed to appropriate support staff / IT management. Demonstrates patience and empathy with learners. Honors commitments and provides follow-up / follow-through. Provides learning opportunities to meet GDOT business needs, offer the complete course catalog, and schedule classes equitably across Districts.
- Results Orientation : Consistently delivers required business results; demonstrates successful attainment of performance indicators for courses, classes, and enrollments; sets and achieves achievable, yet aggressive goals; consistently complies with quality standards in meeting deadlines; maintains focus on achieving GDOT IT goals / objectives.
- Planning and Organization : Plans schedules, work assignments, and travel arrangements sufficiently in advance. Confirms work priorities and manages time effectively.
- Travel : Able and flexible in travelling to conduct scheduled on-site training.
Responsibilities :
Skill Required / Desired mount of Experience Microsoft Office and Office 365 applications Required 5 Years BA / BS in in communications, teaching, IT or similar field; or Associate Degree w / 2 yr of IT experience; or IT Certifications w / 4 yr IT experience Required 4 Years Work experience in IT technical training or with computers, technology, IT applications / systems, and / or end user client support. Required 4 Years Excellent verbal and written English language communication, presentation, and teaching skills Required 5 Years ble and flexible to travel within the State of Georgia to provide scheduled in-person training classes Required 1 Years Work experience in developing role-based end user training content for IT applications / systems Highly desired 4 Years Experience in instructional design, visual design, storyboarding, writing instructional text, audio scripts / video scripts Highly desired 2 Years dobe Captivate Highly desired 2 Years TechSmith Camtasi Highly desired 2 Years rticulate 360 / Storyline Highly desired 2 Years Microsoft Teams Highly desired 1 Years Work experience with maintaining training records within an LMS Highly desired 1 Years Oracle LMS / Workday LMS Nice to have Familiarity with ServiceNow Nice to have
