What are the responsibilities and job description for the Branch Operations Coordinator position at NetPlanner Systems, Inc.?
Essential Duties And Responsibilities
- Work independently on various tasks assigned by supervisor/manager
- Performs basic administrative tasks for all branch staff (as needed)
- Send out and track daily tech tips
- Participate in weekly scheduling meeting
- Update and furnish tech schedule
- Print and log (via labor tracking) new job orders
- Update labor tracking daily
- Update CRM weekly or as needed
- Send internal/external company related emails as needed
- Schedule and log staff trainings and places certificates on the system
- Follow up with customers on material orders, tech scheduling, job status
- Assist with material ordering and status updates
- Assist with additional material purchases via company credit card
- Drop off materials to job sites as needed
- Assist techs with Airbnb/hotel rentals (including Norcross orientation attendee’s)
- Conduct on site orientations as needed
- Assists with onboard and background checks (i.e., GAC, FLECT, Sav Arena, etc.)
- Assist with closeout documentation
- Assist techs with IT issues (sending emails to help desk)
- Retrieve and place test results in customer folders
- Create and complete job status reports
- Inventory and track company property issues to techs (i.e., laptops, testers, labelers, ladders, etc.)
- Creates and maintains customer tracking spreadsheets that lists current projects
- Assist with company fleet maintenance and tag renewals
- Order, track and call off lifts
- Assisting with billing and closing out jobs on the system
- Permit coordination with PC team
- Help pull permits
- Coordinating with PM and calling in inspections
- Permit closeout
- Ordering office supplies
- Greet and direct office visitors
- Work on job sites as needed
- Assist with anything that helps streamline the continuity of the overall business or projects
- Intermediate Microsoft Word and Excel skills are required
- Works well under pressure
- Self-starter / self-motivator requiring minimal supervision
- Decisive and proactive approach to problem solving
- Team player
- Must be very detail oriented and organized
- Strong work ethic
