Sr E-Commerce Account Manager

Job Title: Sr E-Commerce Account Manager

Location: Seattle WA (first) then remote

Duration: Full time

1. KEY RESPONSIBILITIES

1) Job Summary – (Role Summary)

Robotics, a leader in home robotics innovation, is seeking a Senior Ecommerce Manager to scale our Amazon retail business in the US. This role will focus on driving growth through strategic collaboration with Amazon’s Vendor Services (AVS) team, in-stock managers, and cross-functional stakeholders. The ideal candidate will have a proven track record in Amazon Retail operations, vendor management, and inventory optimization, with a preference for prior experience as an AVS Manager or within Amazon’s Retail team.

2) Job Responsibilities

1. Strategic Business Growth

• Develop and execute joint business plans (JBPs) with Amazon’s AVS team to align on revenue targets, marketing initiatives, and inventory strategies.

• Analyze sales performance, customer trends, and competitive insights to identify growth opportunities (e.g., pricing, promotions, SEO) and address gaps.

2. Vendor & Inventory Management

• Partner with in-stock managers to ensure optimal inventory levels, reduce stockouts, and improve forecast accuracy.

• Oversee account health, including product listings, content optimization, and compliance with Amazon’s guidelines.

3. Cross-Functional Collaboration

• Serve as the primary liaison between internal teams (Amazon operation team, marketing, supply chain, finance) and Amazon’s AVS team to resolve operational issues and drive process improvements.

• Advocate for vendor needs internally while balancing Amazon’s operational requirements and policies.

4. Data-Driven Decision-Making

• Utilize tools like Excel and Amazon Retail Analytics to generate actionable reports on sales performance, customer behavior, and campaign ROI.

• Present data-backed recommendations to senior leadership and Amazon stakeholders.

5. Operational Excellence

• Monitor and enhance key metrics such as Order Defect Rate (ODR), Buy Box percentage, and advertising efficiency.

• Manage Amazon-specific programs (e.g., Vine, A Content) and advertising campaigns (Sponsored Products, DSP).

REQUIRED QUALIFICATIONS

Qualifications and Experience

• Bachelor’s degree or equivalent relevant experience in e-commerce field

• 5 years in ecommerce or retail, with 3 years focused on Amazon Vendor/Central platforms.

• Prior experience as an AVS Manager or within Amazon’s Retail team is strongly preferred.

• Experience in Consumer Electronics, or Home Robotics is highly preferred.

• Proficiency in Amazon’s tools (Vendor Central, Retail Analytics) and Excel

• Strong negotiation, communication, and project management abilities.

• Expertise in inventory forecasting, P&L management, and vendor relationship building.

• Excellent organizational and communication skills

• Fluent in Chinese (Mandarin) is a plus

Thanks & Regards

Kogila Prashanth

Technical Recruiter

Phone: (913) 937-4134

Email: kprashanth@saicongroup.com

San Jose, California

www.netpolarity.com