What are the responsibilities and job description for the Customer Success Channel Manager position at Netradyne?
Netradyne harnesses the power of Computer Vision and Edge Computing to revolutionize the modern-day transportation ecosystem. We are a leader in fleet safety solutions. With growth exceeding 4x year over year, our solution is quickly being recognized as a significant disruptive technology. Our team is growing, and we need forward-thinking, uncompromising, competitive team members to continue to facilitate our growth.
Overview :
As a Customer Success Channel Manager at Netradyne, you will play a crucial role in the success and growth of our channel and insurance programs and clients. You will be the primary point of contact for assigned customer program sponsors and responsible for managing their relationships throughout the program lifecycle, from initial deployment to renewal. You will lead the deployment and optimization of our platform to meet the unique needs and goals of each channel and insurance program, while ensuring maximum ROI and business outcomes. You will act as a subject matter expert on our platform and consult with clients on programmatic KPI expectations, change management, coaching workflows, communication planning, and other related topics. Your primary objectives will be to retain and grow our channel / insurance clients over time and protect and grow the annual recurring revenue (ARR) for your designated book of business.
Responsibilities :
- Manage high-level relationships with customer channel partners and insurance program sponsors.
- Aggregate and provide appropriate key performance indicator reporting for subsidy programs.
- Collaborate with insurance partners regularly to provide program feedback and performance details.
- Serve as a resource for CSMs managing insurance / channel related customers with regard to program specifics and expectations.
- Lead the deployment and optimization of our platform to meet the unique needs and goals of each partner, ensuring maximum ROI and business outcomes.
- Conduct regular Executive Business Reviews with customer channel partners and insurance program sponsors to identify customer opportunities and provide ongoing reinforcement of value, KPI adherence, and strategic program recommendations
- Act as a subject matter expert and consult with clients on change management, coaching workflows, communication planning, and other related topics
- Establish and maintain a consistent cadence of customer touchpoints to expand and deepen our relationships and grow customer loyalty.
- Establish a trusted advisor relationship across the client's organization, from executive sponsors to day-to-day contacts to ensure customers recognize the value they are realizing from our products and services.
- Provide a voice for your customers and act as a single point of contact to coordinate cross-functional teams internally to drive toward expedient customer-centric decisions and problem resolutions.
- Work with cross-functional international teams to deliver outstanding customer satisfaction (Sales, Support, Product, Prof Services, etc).
- Act as a liaison between Netradyne (product management, operations, professional services, etc) and clients, with emphasis on communicating roadmap and providing client feedback to improve our products and services.
- Leverage customer relationships for prospect and event references.
- Track account activities in Gainsight, complete Calls-to-Action, and proactively monitor your customer's health via Health Scoring.
QUALIFICATIONS :
Economic Package Includes :
United States
85,500-$115,000 USD
We are committed to an inclusive and diverse team. Netradyne is an equal-opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status, or any legally protected status.
If there is a match between your experiences / skills and the Company's needs, we will contact you directly.
Netradyne is an equal-opportunity employer.
Applicants only - Recruiting agencies do not contact.
Recruitment Fraud Alert!
There has been an increase in fraud that targets job seekers. Scammers may present themselves to job seekers as Netradyne employees or recruiters. Please be aware that Netradyne does not request sensitive personal data from applicants via text / instant message or any unsecured method; does not promise any advance payment for work equipment set-up and does not use recruitment or job-sourcing agencies that charge candidates an advance fee of any kind. Official communication about your application will only come from emails ending in '@netradyne.com' or '@us-greenhouse-mail.io'.
Please review and apply to our available job openings at Netradyne.com / company / careers. For more information on avoiding and reporting scams, please visit the Federal Trade Commission's job scams website.
Salary : $85,500 - $115,000
