What are the responsibilities and job description for the Technical Support Specialist position at Netrush?
Job Description
Job Description
Position : Technical Support Specialist
Location : Hebron, KY
Reports to : Sr. Dir. Supply Chain | CTO
Position Type : Full Time
Travel Required : None
About Us :
At Netrush, we believe consumers expect a frictionless journey across all touchpoints, where every interaction with a brand shapes their overall experience. Our mission is to help brands gain a competitive edge by connecting them more deeply with their customers through seamless experiences, stronger engagement, and smart growth strategies.
We empower brands to excel in today’s dynamic e-commerce landscape by focusing on three core areas : creating seamless customer journeys, driving engagement and loyalty, and scaling responsibly for growth. Through strategic consulting, we guide brands in transforming how they connect with customers, optimize operations, and expand their presence. By addressing critical challenges and leveraging data-driven insights, we enable brands to deliver exceptional experiences, build trust, foster long-term relationships with consumers, and achieve sustainable growth in an increasingly competitive market.
Why Join Us?
Be part of a highly skilled and collaborative team dedicated to driving client success.
Opportunity to work with top-tier brands and make a measurable impact.
Competitive pay and growth opportunities.
Collaborative work environment with a focus on results and innovation.
Job Summary :
You will diagnose and troubleshoot software and hardware problems and help our employees install applications and programs. Responsibilities include resolving network issues, configuring operating systems, providing immediate in-person support, as well as being responsible for technical procurement.
Job Duties and Responsibilities :
Research and identify solutions to software and hardware issues.
Diagnose and troubleshoot technical issues, including account setup and network configuration.
Ask customers targeted questions to quickly understand the root of the problem.
Track computer system issues through to resolution within agreed time limits.
Guide employees through a series of actions, either via email, chat, or in-person, until they’ve resolved a technical issue.
Properly escalate unresolved issues to appropriate internal teams (e.g., software developers).
Provide prompt and accurate feedback to employees.
Ensure all issues are properly logged.
Prioritize and manage several open issues at one time.
Follow up with employees to ensure their IT systems are fully functional after troubleshooting.
Identify technical needs, make purchases, and configure systems.
Create and deactivate user accounts in cloud systems as needed.
Maintain jovial relationships with employees.
Fill downtime with inventory receiving and processing tasks as required.
Skills & Qualifications :
Excellent command of the English language in both written and verbal communication.
Ability to multitask, prioritize, and manage time efficiently.
Reliable transportation to and from the company.
Ability to stand, walk, or sit for up to 8 hours per day with scheduled breaks.
Capability to work in a warehouse environment that includes climbing stairs, bending, twisting, stepping, stooping, reaching, lifting, and pushing.
Compensation and Benefits :
Competitive pay
Health, dental, vision, long term disability, and life insurance benefits
PTO accrual and paid holidays
401(k) Retirement plan with company match, offering traditional and Roth options
Access to full suite of mental health wellness tools for you and your family
Open and collaborative work environment
- Applicants must successfully pass a drug and background check prior to first day of employment
Netrush is an Equal Opportunity and Affirmative Action Employer, and we cultivate a work environment that is both inclusive and diverse, allowing our employees to be themselves. We value every thought and point of view. Without regard to race, color, religion, sex, national origin, age, disability, or veteran status, all qualified applicants will be considered for employment.
