What are the responsibilities and job description for the Order Administrator position at NETSCOUT?
Order Administrator – Westford, MA
Position Summary
This highly visible position is responsible for managing all incoming revenue and non-revenue orders to NETSCOUT. The Order Administrator is a centralized resource with primary control over distribution of orders for booking and sales credit. This person will manage inbound customer inquiries and triage all new orders for completeness.
Essential Duties and Responsibilities
• Acts as liaison between sales personnel to ensure that all orders adhere to NETSCOUT's order review, processing booking policy and revenue recognition criteria.
• Works closely with sales department and other departments to ensure order meets customer's needs.
• Resolves any issues related to orders, pricing, and discounts. Ensures all departments have the information needed to process and report in a timely and accurate manner.
• Assesses and evaluates orders and associated documentation to determine NETSCOUT's ability to recognize revenue as per policy
• Supports an assigned sales territory as well as serves as NETSCOUT's primary partner for order operations activities. Identifies all non-standard terms and conditions or non-adherence to or does not meet NETSCOUT's booking policy.
• Covers all sales territories when other teammates are out of office.
• Contacts and builds relationships with Sales, partners, and customers to resolve identified issues.
• Reviews orders with manufacturing to ensure orders can be processed and shipped.
• Reviews order discount approval for accuracy before processing.
• When each order is complete and all approvals have been received, enters order into the ERP system.
• Maintain accurate online records of customer interactions and order details.
• Processes Evaluation, Demo, and Lab orders.
• May be involved in Quotation process and other administrative tasks.
Basic Qualifications/Skills
• Bachelor’s Degree or equivalent work experience
• 3 years prior experience in an order management position
• Excellent communication skills, both oral and written within all levels of the organization
• Proven ability to multi-task, problem solve and make sound business decisions
• Proven ability to meet difficult deadlines, especially during peak and fast-paced periods
• Experience in a Finance or Operations department within a high technology software company preferred
• NETSUITE knowledge is preferred
• Strong planning and organizational skills; must be able to effectively prioritize competing tasks and meet deadlines
• Strives & drive for results; a strong desire to contribute
• Strong interpersonal and communication skills both oral and written
• Must be willing to work overtime and/or weekends at quarter end.
Location: Westford, MA
