What are the responsibilities and job description for the Director, Solutions Engineering position at Netskope?
About Netskope
Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network and Data Security.
Since 2012, we have built the market-leading cloud security company and an award-winning culture powered by hundreds of employees spread across offices in Santa Clara, St. Louis, Bangalore, London, Melbourne, Taipei, and Tokyo. Our core values are openness, honesty, and transparency, and we purposely developed our open desk layouts and large meeting spaces to support and promote partnerships, collaboration, and teamwork. From catered lunches and office celebrations to employee recognition events (pre and hopefully post-Covid) and social professional groups such as the Awesome Women of Netskope (AWON), we strive to keep work fun, supportive and interactive.Visit us at Please follow us on and Twitter.
About the position :
The Director of Solutions Engineering is a technical leadership position for our Enterprise Sales Engineering team. You will have leadership responsibility for the Solutions Engineers within a specific region (East) and will act as a working manager, leading from the front. She / he must be an experienced manager, with a demonstrable background as a dedicated Technology Executive with broad technology and business background, able to demonstrate consistent success in leveraging innovation to achieve revenue and sales growth. You will partner closely with our Enterprise Sales Leaders, to increase market share and develop and execute aggressive growth strategies across markets. The successful candidate will be focused on customer success and deliver world-class cloud security solutions. This individual will be a key leader in our growth and market leadership development.
You should also possess a strong reputation for achieving organizational goals and relationship development with key customer contacts.
You will be responsible for :
- Recruit, hire, and onboard new Solutions Engineers into your territory.
- Provide technical and business leadership for the SE organization promoting leadership by example.
- Responsible for training and mentoring new Solutions Engineers on the team and assisting with defining periodic SE training curriculum.
- Support field SE team in complex evaluations, troubleshooting, and challenging customer environments.
- Assist Channel team in ensuring Partner SE's are trained and can support Netskope demos, POCs, and evaluations.
- Build and maintain relationships with key customers in the territory to solidify reference accounts and to assist the account teams with defining plans to drive more business.
- Manage performance and key talent closely ensuring that we are taking the necessary actions to retain top talent.
- Conduct ongoing 1 : 1's with team members to provide constructive feedback and skills development.
- Work cross-functionally with support, customer success, product management, engineering, and other organizations to ensure alignment with the field, provide process and product feedback.
- Provide an escalation point for pre-sales and post-sales technical issues that arise in the territory.
- Take an active role in your region's customer success and help resolve any customer satisfaction issues, escalating cross-functionally when needed.
Job Requirements :
Travel & Education :
Netskope is committed to implementing equal employment opportunities for all employees and applicants for employment. Netskope does not discriminate in employment opportunities or practices based on religion, race, color, sex, marital or veteran statues, age, national origin, ancestry, physical or mental disability, medical condition, sexual orientation, gender identity / expression, genetic information, pregnancy (including childbirth, lactation and related medical conditions), or any other characteristic protected by the laws or regulations of any jurisdiction in which we operate.
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