What are the responsibilities and job description for the Client Alignment Success Representative position at Netsmart?
Responsible for managing long-term client relationships with existing clients including sale of solutions and services.
At Netsmart, improving care delivery isn't just our aspiration, it's our passion!
For more than 50 years, we've been a healthcare software company developing technology and providing services in the behavioral health, human services, and post-acute markets. We collaborate with organizations and partner with our clients across the care spectrum to anticipate challenges, identify obstacles and recognize new opportunities as healthcare evolves. We continuously strive to advance our Netsmart technologies and offerings beyond the EHR by embracing new technology trends that empower healthcare professionals to provide the best possible care.
Client Alignment Success Representative :
As a Client Alignment Success Representative at Netsmart, you'll be instrumental in ensuring our clients' success by proactively managing client relationships and coordinating various activities to guarantee seamless service delivery and client satisfaction. In this role, you'll have the opportunity to work with some of the most strategic client partners in the country, supporting their goals and helping to strengthen long-term partnerships.
Responsibilities
Assist with the development and maintenance of account plans, using SalesForce and the Account Optimizer module.
Monitor support activity for cases or trends that require Client Alignment involvement to maintain the health of the client. Work directly with clients to prioritize and escalate support cases as necessary.
Monitor clients' recurring revenue for events that may require attention, such as renewals, consulting revenue milestones, and delayed starts to subscription.
Coordinate accounts receivable activity with finance to ensure Netsmart receives timely payment and resolve issues that cause delays in payment.
Coordinate and track Netsmart engineering work for clients, including the LOE process and custom development projects.
Qualifications
Required
Ability to work onsite in our Overland Park, KS office
Bachelor's degree
At least 2 years of account executive / account management experience
Exceptional written and verbal communication skills
Effective presentation skills
Strong interpersonal skills with outstanding relationship building skills.
Preferred
Account management experience
Health care and / or technology services and solutions with emphasis on health and human services or post-acute marketplace experience
If you are passionate about healthcare technology and dedicated to driving client success, Netsmart welcomes you to join our team as a Client Alignment Success Representative.
Netsmart is proud to be an equal opportunity workplace and is an affirmative action employer, providing equal employment and advancement opportunities to all individuals. We celebrate diversity and are committed to creating an inclusive environment for all associates. All employment decisions at Netsmart, including but not limited to recruiting, hiring, promotion and transfer, are based on performance, qualifications, abilities, education and experience. Netsmart does not discriminate in employment opportunities or practices based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, physical or mental disability, past or present military service, or any other status protected by the laws or regulations in the locations where we operate.
Netsmart desires to provide a healthy and safe workplace and, as a government contractor, Netsmart is committed to maintaining a drug-free workplace in accordance with applicable federal law. Pursuant to Netsmart policy, all post-offer candidates are required to successfully complete a pre-employment background check, including a drug screen, which is provided at Netsmart's sole expense. In the event a candidate tests positive for a controlled substance, Netsmart will rescind the offer of employment unless the individual can provide proof of valid prescription to Netsmart's third party screening provider.
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All applicants for employment must be legally authorized to work in the United States. Netsmart does not provide work visa sponsorship for this position.
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