Manager, Internal IT (Onsite)

Manage and develop a team of technical associates to deliver line of business outcomes. This position is onsite in our Overland Park, KS office.

Responsibilities

Develop and execute strategic technology initiatives aligned with business requirements through ITIL Service Management practices

Build and manage high-performing technical teams through recruitment, mentorship, and career development programs

Oversee continuous delivery of software and technology updates to maintain functionality, security, and currency

Establish and deliver service availability targets, disaster recovery plans, and capacity management strategies

Lead implementation and improvement of technology services including optimization and root cause analysis

Manage financial planning, roadmaps, and cross-functional stakeholder relationships

Maintain comprehensive documentation repositories for hardware and software technologies

Qualifications

Required

Bachelor's degree or equivalent relevant work experience

At least 5 years experience in a critical IT services organization

At least 3 years experience in direct people management and team leadership

At least 3 years experience with incident, change, and problem management processes

Demonstrated ability to make good and timely decisions that keep the organization moving forward

Proven ability to anticipate and balance the needs of multiple stakeholders

Strong track record of developing people to meet both career and organizational goals

Preferred

Subject matter expertise in a relevant technology service line

Experience leading enterprise-wide technology transformation initiatives

Advanced knowledge of Information Technology Infrastructure Library (ITIL) frameworks and best practices

Experience managing departmental budgets and resource allocation

Experience with strategic vendor partnerships and complex technology implementations

Expectations

Travel up to 20%

Available for non-traditional hours when project needs arise

Participate in on-call rotation to support system maintenance and security updates

Netsmart is proud to be an equal opportunity workplace and is an affirmative action employer, providing equal employment and advancement opportunities to all individuals. We celebrate diversity and are committed to creating an inclusive environment for all associates. All employment decisions at Netsmart, including but not limited to recruiting, hiring, promotion and transfer, are based on performance, qualifications, abilities, education and experience. Netsmart does not discriminate in employment opportunities or practices based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, physical or mental disability, past or present military service, or any other status protected by the laws or regulations in the locations where we operate.

Netsmart desires to provide a healthy and safe workplace and, as a government contractor, Netsmart is committed to maintaining a drug-free workplace in accordance with applicable federal law. Pursuant to Netsmart policy, all post-offer candidates are required to successfully complete a pre-employment background check, including a drug screen, which is provided at Netsmart's sole expense. In the event a candidate tests positive for a controlled substance, Netsmart will rescind the offer of employment unless the individual can provide proof of valid prescription to Netsmart's third party screening provider.

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All applicants for employment must be legally authorized to work in the United States. Netsmart does not provide work visa sponsorship for this position.

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