System Support Specialist

Provide technical support and system optimization for multi-site environments to ensure seamless operation of Netsmart solutions

Responsibilities

• Administer and troubleshoot multi-site Linux/UNIX and Windows-based Netsmart application environments for turn-key and cloud clients
• Implement and maintain system security protocols in accordance with Health Insurance Portability and Accountability Act (HIPAA) and International Organization for Standardization (ISO) 27000 series requirements for client environments
• Provide direct support to clients including rapid response to inquiries, issue resolution, and escalation management according to service level agreements
• Manage technical documentation including white papers, work instructions, knowledge base articles, and client-facing communications according to departmental standards and best practices
  
  

Qualifications

Required

• CompTIA A certification or ability to obtain within 6 months of hire
• Basic understanding of Windows and Linux/UNIX operating systems
• Strong problem-solving and analytical skills with attention to detail
• Excellent written and verbal communication skills with ability to interact professionally with clients
• Demonstrated ability to maintain composure and effectiveness while working in a fast-paced, time-sensitive environment
  
  

Preferred

• Previous internship or academic project experience in information technology or system administration
• Familiarity with database management systems such as Microsoft Structured Query Language (MS-SQL), Oracle, or similar platforms
• Knowledge of Health Insurance Portability and Accountability Act (HIPAA) requirements and security best practices
• Experience with technical documentation or knowledge base management
  
  

Netsmart is proud to be an equal opportunity workplace and is an affirmative action employer, providing equal employment and advancement opportunities to all individuals. We celebrate diversity and are committed to creating an inclusive environment for all associates. All employment decisions at Netsmart, including but not limited to recruiting, hiring, promotion and transfer, are based on performance, qualifications, abilities, education and experience. Netsmart does not discriminate in employment opportunities or practices based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, physical or mental disability, past or present military service, or any other status protected by the laws or regulations in the locations where we operate.

Netsmart desires to provide a healthy and safe workplace and, as a government contractor, Netsmart is committed to maintaining a drug-free workplace in accordance with applicable federal law. Pursuant to Netsmart policy, all post-offer candidates are required to successfully complete a pre-employment background check, including a drug screen, which is provided at Netsmart’s sole expense. In the event a candidate tests positive for a controlled substance, Netsmart will rescind the offer of employment unless the individual can provide proof of valid prescription to Netsmart’s third party screening provider.

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All applicants for employment must be legally authorized to work in the United States. Netsmart does not provide work visa sponsorship for this position.

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