What are the responsibilities and job description for the Medical Information Specialist (HYBRID) position at NetSource, Inc.?
Job Details
Please note that this is a 11-month contract position.
Top 3 Skills:
- Excellent Communication
- Managing complex situations
- Great analytical skills
Job Details:
- This role will be Hybrid in Titusville, NJ
- Looking for a Therapeutic Specialist or a Medical Information Specialist
- Pharm D is required
- Will be taking calls, using Chat, reviewing emails and provide responses to customers
- Must have excellent communication skills
- Will be handling adverse events or product quality inquiries
- Must have experience with adverse events or product quality
- Will be submitting inquiries based on what comes through calls, chat, or emails
- #1 focus will be on medical related requests
- Must have at least 2 years of experience
- Possible candidates to consider would be a Retail Pharmacist, or Hospital Pharmacist, or a Pharmacist at a clinical company
Essential Job Duties and Responsibilities
This position is for a frontline therapeutic specialist who will be responsible for engaging healthcare professionals across all therapeutic areas in rich clinical dialogue by responding to unsolicited medical inquiries. Specialist may provide ad hoc customer support in the form of clinical discussions and/or literature search analysis. They will also assist with omnichannel processing and daily reconciliation support. Responsibilities also include compliance intake/reporting by identifying and documenting adverse event(s) and/or product quality complaint(s). Specialist may interact with business partners external to the MISE.
Skillsets include:
Ability to communicate clearly and concisely
Work in both a team setting and as an individual contributor
Provide excellent customer service
Perform related duties as assigned by supervisor
Maintain compliance with all company policies and procedures
Minimum Qualification
Advanced degree in Pharmacy (PharmD)
Demonstrated ability to verbally communicate scientific information to healthcare professionals
Experience managing complexity and ability to work independently
Excellent computer proficiency (Microsoft Office Suite)
Excellent analytical skill to identify gaps and root causes of issues and think out of the box to develop a solution.
Must be able to work independently with minimum supervision to meet tight deadlines
The typical hours of operation at 8:30 am 5 pm, this is a hybrid position (~2 days remote, 3 days on-site)
Applicants must provide their phone number. Reference job number A4500.
