Director of CRM Strategy - NetSuite

Job Description

Responsibilities:

• Implement a comprehensive CRM strategy supporting global Sales, Marketing, Customer Success, and Professional Services teams
• Own and manage the overall NetSuite on NetSuite platform and solution delivery
• Define a technology architecture to support company goals and build scalable platform solutions
• Ensure successful delivery of new capabilities and solutions that simplify processes, increase user productivity, and enhance user experience
• Collaborate with development and design teams to deliver high-quality features and products on time, ensuring alignment with the roadmap and customer requirements
• Serve as the voice of the business, capturing and analyzing feedback from users, developers, and partners to advise product decisions
• Act as a key liaison between Development, Marketing, Sales, Customer Support, and Professional Services teams, ensuring alignment across all functions
• Work closely with Marketing teams to define go-to-market strategies
• Collaborate with Development teams to balance technical feasibility with business priorities, ensuring efficient resource allocation
• Regularly present product updates, strategies, and results to executive leadership, ensuring alignment with organizational goals
  
  
  

Career Level - M4

Responsibilities

Requirements:

• Strong ability to partner with stakeholders at all levels and job functions
• Great leadership skills with a passion to upskill your teams
• Proven track record of delivering cross-functional, tech-forward operational transformations across core functions (IT, Finance, and GTM)
• Confident communicator capable of influencing peers, senior executives, and colleagues
• Experienced with SaaS solutions, cloud architecture, and enterprise business platforms
• Process-oriented with strong project and program management skills
• Comfortable with ambiguity and fast rate of change
  
  
  

Qualifications:

• Bachelor’s degree in Computer Science or a related field (or equivalent experience). MBA or equivalent advanced degree is desirable.
• 10 years of experience working in SaaS companies with a focus on GTM (Sales, Marketing, Customer Success) operations
• Deep understanding of NetSuite
• Experience leading large-scale end-to-end platform implementations and systems consolidations in a fast-paced software business using agile/scrum methodologies
• 5 years at director level or above with a proven track record of building and leading successful technology teams
  
  
  

Travel Requirement:

10 to 20%

Qualifications

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from: $120,100 - $251,600 per year. May be eligible for bonus, equity, and compensation deferral.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

• Medical, dental, and vision insurance, including expert medical opinion
• Short term disability and long term disability
• Life insurance and AD&D
• Supplemental life insurance (Employee/Spouse/Child)
• Health care and dependent care Flexible Spending Accounts
• Pre-tax commuter and parking benefits
• 401(k) Savings and Investment Plan with company match
• Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
• 11 paid holidays
• Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
• Paid parental leave
• Adoption assistance
• Employee Stock Purchase Plan
• Financial planning and group legal
• Voluntary benefits including auto, homeowner and pet insurance
  
  
  

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40 years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling 1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

• Which includes being a United States Affirmative Action Employer