What are the responsibilities and job description for the Tier 2 Technical Support Engineer position at Netsurit Group?
About the job Tier 2 Technical Support Engineer
Tier 2 Technical Support Engineer
Location : South Africa / USA
Model : Remote
Requirements :
The IT Services Consultant must have at least 3-5 years' experience in the IT & Networking environment and must have formal IT qualifications, ideally Microsoft role-based certifications.
A candidate with both the attitude and aptitude to succeed in Server / Network Support, Cloud technologies, Projects and Client services consulting will fill this position. The candidate must have a love for all things IT, have strong problem-solving skills and display an eagerness to learn and grow within the Netsurit team.
The successful candidate should have a minimum of 1 year onsite experience, based at a client.
Duties and Responsibilities :
The IT Services Consultant will be responsible for high-end, proactive as well as reactive Technical Support for Netsurit client portfolio, including but not limited to :
Design and implement projects as per client requirements and project scope.
Infrastructure security analysis and reporting.
Client documentation and policy design.
Incident management, Problem management, Resolving Service Requests, and applying Change Management where necessary.
Good general understanding of the ITIL Framework and ITSM Systems.
Excellent knowledge of Microsoft technologies including but not limited to.
Good knowledge of TCP / IP Networking protocols, VLANs, installing and configuring firewalls, managed switches, and routers.
Good understanding of network security, malware / ransomware prevention.
Assist / mentor junior consultants and host technical workshops for the team.
Keep a pulse on the job market with advanced job matching technology.
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