Account Executive

About The Job Account Executive

Job Title: Account Executive

Job Model: Hybrid

Netsurit's mission is to "Support the dreams of the doers." For Netsurit, this means helping employees achieve their personal dreams and ambitions while they free up our customers to meet their broader business goals by taking the burden of day-to-day IT operations off their shoulders. What's your dream? Join the Netsurit Team and enjoy a culture where each employee is encouraged to dream and work on their dreams!

Purpose: As an Account Executive, you will take full ownership of a diverse client portfolio. Your role encompasses several key areas: Strategy Driver, Operational Oversight, Relationship Owner, Sales Farmer, Technology Champion, and Commercial Owner.

Key Responsibilities

• Operational Oversight: Ensure seamless operations in line with Service Level Agreements (SLAs) and client requirements.
• Ensure a complete understanding of the contract and clients requirements, translating these requirements into operational service delivery.
• Meet with teams regularly to discuss day-to-day operations and identify opportunities for improvement and sales.
• Source and interface with vendors as needed to provide services or products to clients.
• Engage with clients in monthly service review meetings and assist in driving escalations and crisis management.
• Relationship Building: Foster strong relationships with decision-makers and key contacts.
• Act as a Single Point of Contact for clients by liaising with service providers and teams on behalf of clients.
• Build and manage client relationships with all key stakeholders to ensure a strong partnership.
• Create opportunities to build stronger relationships with stakeholders through events and personal touches like birthday gifts.
• Sales Farmer: Identify opportunities for upselling and cross-selling to existing clients.
• Review existing clients products and requirements to locate opportunities for new or additional services or products.
• Provide quotes and create proposals for clients, ensuring service delivery once solutions are accepted.
• Perform weekly sales forecast updates on the CRM system.
• Technology Champion: Stay updated with the latest technologies and drive client technology roadmaps.
• Complete relevant training and understand client environments.
• Set up client workshops to discuss new opportunities and drive client technology roadmaps.
• Inform clients on warranty status of equipment where relevant.
• Commercial Owner: Manage SLAs, renew contracts, and ensure profitability.
• Drive SLA renewals and create costing for new proposed SLAs.
• Review and amend contracts as needed, understanding client agreements and managing IT spend.
• Strategy Driver: Develop and implement strategic plans to enhance service delivery and client satisfaction.
• Create client roadmaps and meet with clients to discuss opportunities for improved service delivery or products.
• Review clients strategic business plans to assess needs and plan optimal services.

Qualifications

• 5-10 years of IT experience
• Background in outsourcing/consulting
• Technical/operations expertise
• Service delivery and financial knowledge
• Sales experience
• ITIL understanding

Competencies

• Strategic insight
• People-oriented
• Relationship building
• Problem-solving
• Planning and foresight
• Assertiveness

Skills

• Excellent communication (verbal and written)
• Strong presentation skills
• Proficiency with PSA/reporting tools (e.g., ConnectWise, Brightgauge)
• Knowledge of analytics tools
• Advanced Microsoft Excel skills

Why Join Us?

• Be the trusted advisor and primary B2B contact for our clients.
• Drive innovation and introduce new technologies.
• Manage client relationships and ensure their satisfaction.
• Achieve sales targets and contribute to the company's growth.

About Netsurit: We are #305 on Inc 5000 America's Fastest-Growing Private Companies! We were also awarded the 2024 Winner for Global MSP501 in the Top 500 Managed Service Providers!

With headquarters in New York, Netsurit is a global leader in IT solutions, providing comprehensive managed services, cybersecurity, AI capabilities, and strategic insights for organizations of all sizes.

For 27 years, Netsurit has helped more than 600 businesses navigate the complexities of the modern workplace by ensuring critical applications and infrastructure are always on, secure, and resilient.

A Note to Third Parties: Principals only. Recruiters, please don't contact this job poster. Please do NOT contact us with unsolicited services or offer