What are the responsibilities and job description for the Customer Service Representative position at NetVendor?
Customer Service Representative
NetVendor
NetVendor is dedicated to leveraging the power of online technology to revolutionize the property management and vendor credentialing process. Our innovative flagship product, NetVendor Compliance, helps property management companies, vendors, and contractors be more efficient in every step of the compliance and credentialing process. With our fully digital property maintenance platform, NetVendor Maintenance, PMCs can streamline their entire maintenance workflow while gaining vital insights to improve their processes.
About the job
NetVendor is dedicated to leveraging the power of the Internet to revolutionize the property management and vendor credentialing process. The Customer Service Representative is a critical part of NetVendor’s business. They provide quality customer care support to vendors, property managers, insurance agents, and account managers.
Responsibilities
- Provide quality customer care support to vendors, property managers, insurance agents, and account managers.
- Responsible for collecting information and running background checks, COI tracking, W-9 verfications, and TIN Checks.
- Answer phone calls through contact center, assisting caller swith their profile, subscription status, and any requirements they need to have in place.
- Make outbound calls to customers who left voicemails.
- Follow-up with customers about their expired subscriptions.
- Follow-up with customers about their enrollment verifications via phone and emails.
- Answer customer emails by solving their problems and responding in a helpful and courteous manner.
- Respond to customer chats, answering their questions and helping them solve problems.
- Additional responsibilities as assigned.
Qualifications
Knowledge/Skills/Abilities
- Basic computer knowledge and experience using Microsoft Word, Excel, and Outlook
- Basic level of experience with email and chat technologies
- Solutions oriented with strong and creative critical thinking skills
- Able to troubleshoot, problem solve, make logical decisions, and set priorities
- Able to work effectively under pressure
- Ability to work in a fast-paced, metric-driven environment with the ability to multi-task
- Strong written and verbal communication skills
- Strong interpersonal skills including active listening, providing and receiving feedback, setting expectations, etc.
Education/Experience
- Highschool diploma or GED
- 1-2 years of Customer Service experience
- Bilingual preferred – fluent in both English and Spanish languages
- Preferred experience with NICE inContact or other similar contact center programs
NetVendor’s Benefits Package
- Medical Insurance including HSA Option
- Dental Insurance
- Vision Insurance
- Free STD & LTD Insurance
- Free Basic Life Insurance
- Paid Time Off
- 7 paid holidays per year
- 401(K)
- Maternity Leave
- Employee Assistance Program
