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Junior Analyst - HAM/SAM

NetVision Resources, Inc
Washington, DC Full Time
POSTED ON 2/21/2025
AVAILABLE BEFORE 5/19/2025

Job Description

Job Description

A Junior Analyst must have experience with data gathering and creating reports to display data using common office automation tools.

Description

  • Support the Department of Veterans Affairs (VA) in the implementation and ongoing management of IT Service Management & IT Asset Management specifically
  • Hardware Asset Management (HAM) and Software Asset Management (SAM) within the ServiceNow platform.
  • Knowledge of Hardware Asset Management and Software Asset Management.
  • Assist in the data migration and configuration of the ServiceNow HAM and SAM
  • modules to align with VA's specific requirements and processes.
  • Contribute to the development and maintenance of asset management workflows, reports, and dashboards within ServiceNow.
  • Assist in the discovery and normalization of hardware and software assets across the VA enterprise.
  • Support the creation and implementation of asset management policies and procedures.
  • Collaborate with VA technical teams and stakeholders to ensure data accuracy and system integrity.
  • Participate in user acceptance testing (UAT) and training activities related to the ServiceNow HAM and SAM implementation.

Requirements

  • AA or 2-year technical school in business discipline or similar discipline is required.
  • 4 years of additional relevant experience may be substituted for education)
  • Experience with MS Office Suite (Excel, PowerPoint, Word)
  • Understanding of IT asset management principles and best practices.
  • Experience with data analysis and reporting.
  • Strong analytical, problem-solving, and communication skills.
  • Ability to work independently and as part of a team.
  • Must be a US Citizen or Green Card Holder.

    • Preferred :

  • Knowledge or experience with Hardware Asset Management and Software Asset
  • Management within ServiceNow HAM / SAM Pro modules.
  • Familiarity with ServiceNow or other IT service management (ITSM) platforms.
  • Experience working in a government or healthcare environment.
  • Experience with ServiceNow HAM and SAM modules.
  • ITIL Foundation certification

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