Video Security Monitoring Agent/Intervention Specialist Job at Netwatch System i

Company Overview

As the global leader in video monitoring services, Netwatch North America is dedicated to making businesses safer while ensuring continuity of operations. We pioneered the use of proactive video monitoring (PVM), providing our customers with intelligent remote video monitoring to proactively detect and prevent incidents before they begin.

We value our culture of teamwork, accountability, and respect for one another. We strive to live by these values to create a positive employee and customer experience. We recognize that our people are our strongest asset and play a crucial role in our competitive advantage. Netwatch wants you to succeed by supporting you continuously, developing your skills through training and encouragement. We challenge you with interesting work, that ensures you can build on your strengths and make an impact. This is an exciting opportunity to join a successful and innovative Global Group, providing industry leading proactive video monitoring services.

Find out more about Netwatch North America via our website at netwatchusa.com

Position Overview

Netwatch North America is looking for positive and professional Video Intervention Specialist to fill positions at our high security video and alarm monitoring facilities.

The Video Intervention Specialist is integral to keeping our customers safe and to the success of the Netwatch North America business. This position requires excellent customer service skills, attention to detail, the ability to stay focused, and the ability to react appropriately to security related situations in a timely, calm, and professional manner.

Our Video Intervention Specialists work in an extremely fast-paced environment processing video activations. Our employees manage client security and video alarms from our monitoring center environment, making both in and out-bound calls to clients and their protection locations or properties. Typical interactions include calls to our customers to discuss or alert them of a situation, use of a Public Address (PA) system, and detailed written documentation to follow-up security related occurrences.

Netwatch North America trains their Video Intervention Specialists as part of the onboarding process. Training is fully paid for by the Company and is conducted as part of the employee’s regular work-shift.

We have several open positions to include day and night shifts in both Lake Forest, California and Irving, Texas. The Video Intervention Specialist position is classified as nonexempt, and any hours worked greater than 40 will be paid in accordance with applicable state regulations. Our employees are paid on a weekly basis.

Primary Responsibilities

• Monitor alarm systems and action any alarm activations in accordance with client instructions.
• Act as a point of contact for Netwatch North America’s customers globally who are experiencing security breaches and service issues.
• Respond appropriately to emergency and non-emergency situations.
• Follow standard operating procedures when managing and responding to all security-related calls or incidents.
• Responsible for inbound and outbound phone calls to police and responding agencies.
• Demonstrate an exceptional level of customer service.
• When intrusions occur, create detailed Incident Reports, which would include documentation of all contacts reached and actions taken.

Position Requirements

This position requires strong verbal communication and customer service skills. This is a computer-based position with intervention communication via telephone only (employees are not on-site on client properties).

Netwatch North America offers the following health benefits plans for employees working a minimum of 30 hours per week :

Netwatch North America also offers eligible employees a 401(k) plan with a Company match.

If you’re interested in applying for our Video Intervention Specialist position, please reach out to Jamie Deleo or Kyle Roediger.

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