Project Manager - Business Operations Analyst

About NDi:

Network Designs, Inc. (NDi) is a leading Federal contractor that specializes in designing, developing, and delivering information technology and network solutions for government customers. Founded in 1985, NDi's firmly defined core values have driven all aspects of the business, which have been paramount to our company's success and the establishment of an enjoyable workplace atmosphere. At NDi, we believe that our people are the cornerstone of our success, and we value collaboration, career growth, and winning ideas. Military Veterans Encouraged to Apply.

Job Description:

We are seeking a dynamic and results-driven Project Manager with a strong background in leading customers through IT projects, particularly within the federal sector. The ideal candidate will not only have experience in technical project leadership and business analysis, but also demonstrate a keen ability to manage and optimize service delivery operations-including reporting, analysis, and strategic planning.

Requirements:

• U.S. Citizenship is required
• Must be able to obtain a Public Trust clearance
• Must be able to work onsite 5 days a week in Washington DC area, primarily in Mclean VA

Qualifications and Experience:

• Bachelor's degree in Business, Computer Science, Information Systems, or related field.
• 15 years of experience in project management of IT initiatives, including 2 years supporting federal government customers.
• PMP certification required.
• Proven experience in service delivery operations, including reporting, performance analysis, and strategic planning.
• Strong business analysis capabilities-skilled in gathering requirements, facilitating stakeholder sessions, and translating needs into actionable plans.
• Demonstrated ability to lead cross-functional teams and manage priorities in fast-paced, complex environments.
• Experience with Agile/Scrum methodologies and collaboration tools such as Jira, Confluence, or similar.
• Excellent verbal and written communication skills, with the ability to present findings and recommendations to stakeholders at all levels.

Responsibilities:

• Lead the end-to-end planning, execution, and delivery of IT projects, ensuring alignment with customer expectations, timelines, and budgets.
• Serve as the primary liaison between internal teams and federal clients, maintaining transparent and proactive communication.
• Collaborate with cross-functional stakeholders to gather business requirements, identify process improvements, and deliver value-driven solutions

Drive service delivery operations, including:

• Designing and delivering reports and dashboards to track KPIs, SLAs, and operational health.
• Conducting in-depth analysis of performance data to identify trends, risks, and improvement opportunities.
• Developing and executing strategic plans to enhance service quality, operational efficiency, and customer satisfaction.
• Monitor and manage project scope, resource allocation, risk mitigation, and change control processes.
• Ensure compliance with federal standards, policies, and security protocols throughout project lifecycle.
• Foster a culture of continuous improvement through retrospectives, stakeholder feedback, and process optimization.
• Support organizational growth by leading initiatives in business operations, strategic planning, and team development.

Compensation and Benefits:

At NDi, we value our team and are committed to retaining top talent by offering competitive benefits and compensation packages. Our employee benefits package includes comprehensive health, dental, vision, pet, and legal insurance. Our corporate benefits include 401(k) retirement matching, paid leave, paid holidays, and health and wellness programs. In addition, we provide employer-paid life and disability insurance, professional development, education benefits, and much more to ensure our team has the resources they need to thrive on and off the job.

Veterans First Commitment:

As a Service-Disabled Veteran-Owned Small Business (SDVOSB), NDi is dedicated to hiring veterans and providing a supportive work environment that honors their service while recognizing the unique skills and experiences they bring to our organization.

Commitment to Diversity: NDi is an Equal Opportunity Employer. We are committed to creating a diverse environment and are proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran or military status, citizenship, national origin, or any other basis prohibited by law in all phases of the employment process and compliance with applicable federal, state, and local laws and regulations. As a federal government contractor, NDi complies with all applicable affirmative action requirements.

Apply Now: Take advantage of this unique opportunity to join one of the fastest-growing companies in Federal contracting!