What are the responsibilities and job description for the Operational Site Lead for MAJOR NYC HUMAN SERVICES PROGRAM position at Network ESC?
Operational Leads will be responsible day-to-day management of complex direct service programs, for example, Humanitarian Emergency Response and Relief Center (HERRC) facilities, which offer direct service provision, resource navigation, and temporary shelter to single adults, adult families, and families with children. Multiple roles exist within this title, and individual staff will be assigned to the best fitting role based on experience.
- Previous experience in NYC government and/or public health entities/hospitals/community-based organizations preferred.
- Experience managing a complex operation, particularly a 24/7 operation strongly preferred
- Supporting and leading day-to-day operational efforts to maintain a positive experience for individuals utilizing services
- Providing hands-on logistical support for the launch of new initiatives and/or expansion of existing initiatives including Humanitarian Emergency Respite Centers.
- Coordinating with various departments (such as Facilities, IT, Supply Chain, and Safety), City agencies, and contracted vendors to ensure adherence to established processes, resolve problems, and identify opportunities for improvement.
- Providing timely, routine reporting on a variety of items, including an inventory of critical personal protective equipment and other supplies, non-clinical staffing, and other quantitative or qualitative data, as directed.
- Independently managing all aspects of the project lifecycle for assigned workstreams including planning, scope definition, design, execution, and delivery
- Providing status reporting regarding project milestones, deliverable, dependencies, risks and issues, communicating across leadership.
- Provide supervision and support for 24/7 operations as required.
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