What are the responsibilities and job description for the Workforce Optimization Specialist position at Network Health WI?
Job Description
We are seeking a Workforce Optimization Specialist to support our member experience department. This role focuses on optimizing workforce efficiency by monitoring, reporting, and adjusting employees' schedules to ensure the team meets key performance indicators (KPIs).
Responsibilities include:
- Real-time production monitoring.
- Demand adjustments.
- Intra-day reporting.
- Schedule updates to maximize utilization across all lines of business.
The ideal candidate will have a passion for enhancing the member experience, leveraging insights from member feedback, and driving continual improvement at all levels of the company.
