What are the responsibilities and job description for the Director of Information Technology position at Network Minds, Inc.?
IT Director - MSP (Local to Naples/SWFL area)
We are a successful local MSP company serving SWFL businesses for over 20 years. We are seeking an experienced IT Director who can lead a team of engineers, possesses a high level of technical skills in an MSP environment, is detail-oriented, and has an excellent attitude. The ideal candidate will be able to collaborate with the team, follow up on tickets and projects, and demonstrate a strong work ethic. This position requires a combination of on-site customer appointments and in-office collaboration with the team at our Naples office. Remote work is not available for this position.
We have an established and growing client base with exciting projects approaching. A qualified candidate will receive a sign-on bonus after 90 days, along with an appealing compensation package that includes salary, bonus opportunities, paid health insurance, and other benefits.
You are a great candidate if you have:
- Experience: 5 years of experience working for a Managed Service Provider (MSP) and prior leadership/management experience.
- Team Leadership: Ability to lead, coach, and manage the support desk, arrange onboarding, and oversee projects for a team of engineers.
- Technical Skills: High-level engineering skills and previous MSP experience to lead a team of senior engineers, provide direction on projects, and check their completed work for accuracy.
- Client Success: Strong interpersonal communication skills to communicate with clients on projects, assist with requests, and act as a liaison for client satisfaction.
- Critical Thinking: Proactive solutions including hardware asset management, reviewing QBRs, and scheduling project work with the team of engineers.
- Professionalism: Punctuality, detail orientation in communication and documentation.
Technical Skills Must Have:
- Well-rounded Microsoft desktop technology experience and user support.
- Strong experience supporting Windows 10-11 operating systems.
- Strong knowledge and experience with Windows Server 2016, 2019 & 2022, including migration.
- Experience with LAN/WAN devices including firewalls, routers, and wireless controllers.
- Ability to maintain technical documentation, policy, and controls.
- Strong knowledge and experience with Microsoft 365 and Azure, MS Entra ID and AD.
- Strong experience and understanding of Windows Server Active Directory and Group Policies.
- Fundamental understanding of IP networking such as DHCP, DNS & IP Schemes.
- New client onboarding experience.
- Strong knowledge of ticketing PSA systems; ConnectWise Manage experience is a plus.
Compensation: Base salary and bonus potential.
Benefits:
- 401(k) plan with matching.
- 100% Employer Paid Health Insurance for Employees.
- Dental, Vision, and other group benefits available.
- Paid time off.
- Bonuses.
- Company vehicle for client sites.
- Company cell phone.
- Bonus opportunities.
- Referral program.
Schedule: 9:00am-5pm Monday through Friday