Desktop/PC Techs

NOW HIRING A DESKTOP/PC TECHNICIAN!

Networking, Technologies & Support (NTS) is seeking a Desktop/PC Tech. with 1-3 years of experience to provide day-to-day technical support for our client, a large medical university. This role will support PCs and peripherals, which include planning, developing, installing, configuring, maintaining, supporting, and optimizing hardware, software, and communication platforms.

Responsibilities Include:

* Respond to requests for technical assistance via phone or electronically (tickets).

* Educate end-users on how to resolve various hardware and software problems.

* Diagnose and resolve technical hardware and software issues.

* Track and route problems and requests and document resolutions.

* Stay current with system information, changes, and updates.

* Setup new user hardware/ software.

* Maintain hardware and software inventory.

* Clone computer using imaging software; maintain clone images.

* Provide technical assistance for all printers and scanners.

* Provide technical assistance to users for network, VPN, web-based portal and wireless issues.

* Escalate incidents to IT Network Administrators, Business Analysts or Developers when appropriate.

Skills Required:

• CompTIA A (preferred)
• 1 - 3 years' experience supporting Windows7/Win10/365 desktop/laptop PCs.
• Experience troubleshooting hardware issues and replacing hardware on both desktop and laptop PCs.
• Experience installing software, patches, updates on Desktops, Laptops, Servers
• Experience troubleshooting basic network, software, printing problems.
• Customer Service Experience a must!

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Benefits: Start on Day 91 of employment

Schedule: M-F 7am-4pm

NTS is a drug-free workplace.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.