What are the responsibilities and job description for the Network/DataCenter Support Technician position at Networx, Inc.?
Job Description
Job Description
Network / DataCenter Support Technician
Managed Services Provider looking for an individual that has a passion for IT and Technology coupled with a Customer Service skillset. Candidate should be self-starter and have a desire to grow within the organization. As a member of our support team, this position is responsible for Data Center support. Candidates are required to have experience with rack & stack, troubleshooting, configurations, cabling of Servers, Network Equipment; along with a documentation and customer service skillset. Position based in Las Vegas Metropolitan area. Local Candidates only.
Job Duties and Responsibilities :
- Responsible for direct interaction with end user customers and technical support.
- Troubleshoot and diagnose hardware, software and connectivity issues for end users as well as reporting all hardware, software, and network problems.
- Work with other team members to roll-out hardware and software upgrades; test / implement new equipment and services.
- Data Center Operations include rack & stack, project assistance, remote hands. Attention to detail is essential.
- Diagnose equipment hardware problems for repair or replacement.
- Follow up with customer to ensure problems are resolved successfully / satisfactorily.
- Track / document issues and escalate if appropriate.
- Ability to lead a project, task, and even Team Members.
- Be able to multi-task with heavy caseload and respond to user requests in a timely fashion.
- Provide timely, efficient, and friendly customer service to all end users; display effective customer relations skills to enhance satisfaction. Must ensure accurate communication at all times ensuring customer is aware of incident activity, updates and closure.
- Proactively notify HelpDesk / Service Manager of potential issues, concerns or other problems that may impact or involve a larger group of users.
Requirements / Experience :
Company Description
We’re the smart choice for a better network. With the backing of our industry-leading partners, we provide cutting edge information management along with the best service and support in the industry.
Company Description
We’re the smart choice for a better network. With the backing of our industry-leading partners, we provide cutting edge information management along with the best service and support in the industry.
