What are the responsibilities and job description for the Network/Systems Admin position at Networx, Inc.?
Job Description
Managed Services Provider looking for an individual that has a passion for IT and Technology with an Excellent Customer Service skillset. Candidate should be self-starter, organized, detail orientated and have a desire to grow within the organization. As a member of our support team, this position is responsible for high-level IT support to our customers. Candidate should be able to answer, evaluate, and prioritize tickets, assist/lead Team members, while ensuring the customer needs will be met. Strong Customer Service is a must. Position is based in Las Vegas. Local Candidates only.
Job Duties and Responsibilities:
We’re the smart choice for a better network. With the backing of our industry-leading partners, we provide cutting edge information management along with the best service and support in the industry.
We’re the smart choice for a better network. With the backing of our industry-leading partners, we provide cutting edge information management along with the best service and support in the industry.
Managed Services Provider looking for an individual that has a passion for IT and Technology with an Excellent Customer Service skillset. Candidate should be self-starter, organized, detail orientated and have a desire to grow within the organization. As a member of our support team, this position is responsible for high-level IT support to our customers. Candidate should be able to answer, evaluate, and prioritize tickets, assist/lead Team members, while ensuring the customer needs will be met. Strong Customer Service is a must. Position is based in Las Vegas. Local Candidates only.
Job Duties and Responsibilities:
- Maintain, Support, and Manage multi-site Windows environments, including builds and migrations.
- Provide direct interaction with end user customers and high-level technical support to resolve Server, Network, Application and Internet issues.
- Identify and escalate situations requiring urgent attention.
- Ensure proper HelpDesk policies and procedures are being followed.
- Maintain working knowledge of industry trends and support best practices.
- Work with other team members to rollout hardware and software upgrades; test/implement new equipment and services.
- Be able to multi-task with heavy caseload and respond to user requests in a timely fashion.
- Provide timely, efficient, and friendly customer service to all end users; display effective customer relations skills to enhance satisfaction. Must ensure proper and accurate communication at all times ensuring customer is aware of incident activity, updates and closure.
- Proactively notify HelpDesk/Service Manager of potential issues, concerns or other problems that may impact or involve a larger group of users.
- Exceptional customer service support and interpersonal skills are required.
- Analytic and problem solving skills.
- Experience with Active Directory, Hyper-V, VMware, IIS, SCOM, Powershell, Microsoft Exchange Server.
- Working knowledge of Cloud Solutions and Hosted Environments.
- Working knowledge of Server automation and scripting.
- Working knowledge of Windows and MAC operating systems.
- Working knowledge of LAN/WAN/VLAN.
- Able to work independently, take responsibility with initiative, problem solving and technical writing skills.
- Ability to work a flexible schedule and extended work hours as required based on current projects
- Excellent written/spoken communication skills
We’re the smart choice for a better network. With the backing of our industry-leading partners, we provide cutting edge information management along with the best service and support in the industry.
We’re the smart choice for a better network. With the backing of our industry-leading partners, we provide cutting edge information management along with the best service and support in the industry.
