Technical Writer

The Customer Support Business Group (CSBG) focuses on enabling our customers with premier customer support throughout their lifecycle. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes. There is currently an opening for the role of Senior Technical Writer within CSBG in the Knowledge Management / Technical Publications organization. The technical writer in this position is responsible for creating and editing technical procedures and manuals for internal and external customers. This position will be based in Fremont, California, and the writer will be working closely with engineers, core writing staff, and cross-functional teams across global regions. Primary Responsibilities Create and thoroughly edit technical procedures and manuals for internal and external customers Collaborate with engineers and core writing staff to finalize procedures using Microsoft Word Ensure accuracy, completeness, and timely delivery of technical content Create product manuals in the Content Management System (CMS) Obtain information from engineering sources, edit the information for accuracy and completeness, and incorporate it into procedures Attend and contribute to content team meetings, and provide status and plan for future deliverables Eligibility Criteria Must Haves The ideal candidate for this position must have the following: A minimum of a bachelor s degree, preferably in one of the following fields of study: Technical Writing, English, Communications, or Journalism Note: A different degree (for example, an Engineering degree) is acceptable but excellent writing skills are required. A minimum of two years of writing or editing experience (is preferred but not required) The following mandatory skills and experience: Strong English language skills (This is a MUST have.) Work experience in Microsoft Word, Excel, and PowerPoint The following personal skills: Excellent editing and writing skills Strong attention to detail Excellent organizational skills Ability to work well in a team environment Good communication skills Good to Haves DITA XML Content Management System (CMS) Adobe Acrobat Adobe FrameMaker SnagIt or equivalent software tool SharePoint Adobe Photoshop Adobe Illustrator Corel Draw WebWorks

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