What are the responsibilities and job description for the Senior Supervisor of Quality position at NEUCO?
Who We Are
New England Utility Constructors Inc. (NEUCO), part of The Centuri Organization , has provided underground utility construction services throughout New England since 1972. Our focus on safety, quality, and excellence has made us a trusted name in pipeline and natural gas distribution construction. Our highly trained and professional staff is committed to delivering exceptional results on every project. We offer competitive wages and benefits, paid training and development, as well as opportunities to advance your career. At NEUCO, you'll be part of a team working to support critical utility and energy infrastructure.
Under the guidance of the Manager of Quality, the Senior Supervisor of Quality oversees Neuco's Quality Assurance (QA), Quality Control (QC), and Damage Prevention Programs. Plans, schedules, and executes department activities and audits. Coaches and trains staff on safety protocols, implements best practices, establishes performance metrics, and drives continuous improvement. Acts as a liaison with customers, community officials, excavators, and internal teams regarding all aspects of Neuco's QA/QC and damage prevention programs.
What You'll Do
This job description is subject to change at any time. It reflects management’s assignment of essential functions, and does not exclude or restrict the tasks that may be assigned. Centuri and its subsidiary companies will provide equal employment opportunities to all applicants without regard to an applicant’s race, color, religion, sexual orientation, gender identity, genetic information, national origin, age, veteran status, disability, or any other status protected by federal, state or local law. Centuri will provide reasonable accommodations to allow an applicant to participate in the hiring process (e.g., accommodations for a test or job interview) if so requested.
Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Centuri Group and our subsidiaries we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles!
New England Utility Constructors Inc. (NEUCO), part of The Centuri Organization , has provided underground utility construction services throughout New England since 1972. Our focus on safety, quality, and excellence has made us a trusted name in pipeline and natural gas distribution construction. Our highly trained and professional staff is committed to delivering exceptional results on every project. We offer competitive wages and benefits, paid training and development, as well as opportunities to advance your career. At NEUCO, you'll be part of a team working to support critical utility and energy infrastructure.
Under the guidance of the Manager of Quality, the Senior Supervisor of Quality oversees Neuco's Quality Assurance (QA), Quality Control (QC), and Damage Prevention Programs. Plans, schedules, and executes department activities and audits. Coaches and trains staff on safety protocols, implements best practices, establishes performance metrics, and drives continuous improvement. Acts as a liaison with customers, community officials, excavators, and internal teams regarding all aspects of Neuco's QA/QC and damage prevention programs.
What You'll Do
- Provide leadership and guidance to staff, coaching and motivating the team
- Recruit, train, and support employee development
- Initiate hiring, manage terminations, conduct performance evaluations, and implement disciplinary actions
- Design and implement QA/QC, damage prevention, and educational programs in compliance with regulations and company and customer standards
- Conduct quality internal assessments and communicate findings to leadership, along with recommending corrective actions
- Reinforce and monitor adherence to all QA/QC and Damage Prevention policies and procedures across field operations
- Communicate QA/QC and damage prevention trends to leadership
- Establish effective compliance audit measures and a field/record assessment program
- Supervise the implementation of best practices for public awareness, field execution, employee training, work processes, and documentation
- Maintain internal and external customer satisfaction while balancing effective damage prevention practices and completing 10% field audits on all locators and sketchers
- Collaborate and communicate with the customer’s damage prevention group when necessary, such as for problem locates and missed marks
- Perform other tasks as requested by leadership
- 5 years of experience in utility locating and/or gas facilities construction and supervising employees
- Experience in underground facility damage investigation
- Experience in auditing underground location process
- Knowledge of damage prevention techniques, utility law/legislation, utility locating practices and industry trends.
- Knowledge of design and construction of gas distribution facilities as well as the codes and regulations that govern the operation and maintenance of the gas distribution system
- Able to analyze multiple sources of data and see relationships/patterns/trends, identifying root causes or consequences and implications.
- Benefit Package including Medical, Dental and Vision Coverage
- 401K w/ Company Match
- Voluntary Life & AD&D Insurance and Short-Term and Long-Term Disability
- Vacation/Sick Time and Paid Holidays
- Potential Bonus Opportunities
- Career Development Opportunities
- Employee Discounts
- Weekly Payroll
- Work is performed in a typical indoor office environment
- Flexibility to work different schedules and stay late with little or no notice
- Must be able to read documents, use a computer, communicate verbally and in writing
- Mobility required within an office, warehouse and construction site environments
- Ability to occasionally lift up to 50 pounds
- Pass pre-employment, random, post-accident, and reasonable suspicion drug screens
- Provide valid US work authorization documents for E-Verify
- Satisfactory results of pre-employment background check results
- Valid driver’s license with clean driving record
- Pre-employment medical fit-for-duty test; hold/obtain DOT medical card
This job description is subject to change at any time. It reflects management’s assignment of essential functions, and does not exclude or restrict the tasks that may be assigned. Centuri and its subsidiary companies will provide equal employment opportunities to all applicants without regard to an applicant’s race, color, religion, sexual orientation, gender identity, genetic information, national origin, age, veteran status, disability, or any other status protected by federal, state or local law. Centuri will provide reasonable accommodations to allow an applicant to participate in the hiring process (e.g., accommodations for a test or job interview) if so requested.
Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Centuri Group and our subsidiaries we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles!
