Information Technology Support Specialist

About Neudesic

Passion for technology drives us, but it’s innovation that defines us. From design to development and support to management, Neudesic offers decades of experience, proven frameworks, and a disciplined approach to quickly deliver reliable, quality solutions that help our customers go to market faster.

What sets us apart from the rest, is an amazing collection of people who live and lead with our core values. We believe that everyone should be Passionate about what they do, Disciplined to the core, Innovative by nature, committed to a Team, and conduct themselves with Integrity. If these attributes mean something to you - we'd like to hear from you.

Role Profile

The IT Support Specialist will be working in a fast-paced environment, providing hands on support to Neudesic’s enterprise.

Essential Duties & Responsibilities:

• Assisting office workers with computers locally and remote
• Tracking assets within Asset Tracking system
• Providing computer support on both software and hardware
• Testing of computers and ensuring that computer systems are functioning properly
• Physical setup of computers and software installations
• Individual assessments of computer systems to identify problem(s)
• Maintenance and upgrading of computer systems
• Networking and connecting computers within the organization
• Orienting new staff on how to use computer hardware and software
• Maintain excellent communication with all end users and other members of the technology department
• Document issue resolution using the help desk ticketing system
• Troubleshooting routine problems and maintenance of systems
• Maintaining other computer peripheral devices such as printers and solving problems if they arise
• Coordination of computer maintenance with other Network Operations staff
• Performs hardware diagnostics and coordinates repairs
• Carrying out other duties as requested by management. Includes moves/furniture assembly & lightweight facility maintenance as needed
• Setup, configuration, troubleshooting of desktop/notebook hardware and software (Windows 10 &11 and Mac OS)
• Experience with Microsoft Office 2019 and Office O365
• Troubleshooting Windows and Mac OS desktops and notebooks, as well as iOS and Android devices, in a networked environment
• Knowledge of TCP/IP networking, and related network services (i.e. DNS, SMTP, DHCP, etc.)
• Other duties and responsibilities as assigned.

Competencies:

• Adaptability/Flexibility
• Customer Service Focused
• Self-Motivated and Curious
• Reliability/Accountability
• Integrity
• High attention to detail

Education and Experience:

• 1 year of customer support or help desk experience
• Associates Degree
• Analytical and Problem-Solving Skills
• Excellent verbal and written communication skills
• Ability to multitask and follow escalation procedures
• Previous experience with ticketing and helpdesk software including escalation assignments desired
• Must be able to lift and/or move personal computers, personal printers, etc. (about 60 Ibs.)

Accommodations currently remain in effect for Neudesic employees to work remotely, provided that remote work is consistent with the work patterns and requirements of their team’s management and client obligations. Subject to business needs, employees may be required to perform work or attend meetings on-site at a client or Neudesic location.

Please be aware of phishing scams involving fraudulent career recruiting and fictitious job postings; visit our Phishing Scams page to learn more.

Neudesic is an Equal Opportunity Employer

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Neudesic is an IBM subsidiary which has been acquired by IBM and will be integrated into the IBM organization. Neudesic will be the hiring entity. By proceeding with this application, you understand that Neudesic will share your personal information with other IBM companies involved in your recruitment process, wherever these are located. More Information on how IBM protects your personal information, including the safeguards in case of cross-border data transfer, are available here: https://www.ibm.com/us-en/privacy?lnk=flg-priv-usen