What are the responsibilities and job description for the Patient Services Specialist position at NeuLine?
NeuLine Health is seeking a Patient Service Specialist to join our cohesive team. We’re strategically expanding our neurodiagnostic testing service teams throughout the United States. NeuLine Health is an instrumental liaison for physicians to provide their patients with quality in-home neurodiagnostic testing services. Our structured ambulatory services afford patients the advantage of receiving exceptional care by certified EEG & Sleep Techs in the convenience of their homes. A successful Patient Service Specialist will perform as follows:
Position Objective: The Patient Specialist will play a vital role in ensuring a positive experience for patients by delivering outstanding customer service and administrative support. This role will provide seamless communication and support to patient inquiries over various channels and platforms. They will make certain that patient inquiries are taken care of and that the all incoming parties are well informed.
Core Responsibilities:
- Greet and assist patients over various mediums of communication; HEAVY over-the-phone communication
- Respond to patient requests and resolves relative issues
- Inform and offer patients with multitude of services (ex: Scheduling, Billing, VOB, EOB, etc)
- Coordinate with appropriate departments to resolve patient issues
- Provide patients with necessary information about NeuLine Health policies and procedures
- Work closely with other team members to ensure smooth patient flow and care coordination
- Maintaining a professional demeanor at all times
- Practicing within the realm of HIPAA compliance at all times
- Other duties as assigned
Reports To:
- Director of Patient Services
Environment:
- Business office – Corporate setting
Schedule:
- Full-Time
- Monday – Friday ; 8:30am-5:00pm
Compensation:
- Hourly
Base Location:
- 8751 Collin McKinney Pkwy #701, McKinney, TX, 75070
NeuLine Health is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
