Call Center Representative (Mental health)

Summary: The Intake Specialist position consists of providing overall support for and a positive influence at the NWS intake center, organizational culture, and functional workflow. The Intake Specialist is the first point of care for engaging prospective patients in treatment at Neuro Wellness Spa. Top priorities are stellar customer service, administrative organization, efficiency regarding patient registration, scheduling, and referrals.

What It’s Like to Work with Us:

Neuro Wellness Spa is transforming mental health care experience through a culture of compassion, diversity, innovation, and excellence. We will be recognized by employees, physicians, patients, and the community as:

• A progressive, efficient, and fun place to work
• An innovative and highly accomplished place to support mental wellness
• The best place to receive cutting-edge and multi-faceted mental health and substance abuse treatment that is culturally responsive, individualized and emphasizes whole-person wellness
• A behavioral health organization that leads, educates, and inspires local practitioners, community partners, patients, and patient families

Responsibilities:

• Answer and tag initial calls in CallRail, call back any missed calls, discuss NWS and treatments available
• Completing pre-admission tasks such as gathering client information, verifying insurance benefits, discussing financial responsibility, completing COVID screening
• Send Intake documents to patients via FormDr
• Input patient data through CRM workflow to completion
• Check intake docs and follow up with patients that have not completed them
• Create DrChrono accounts and schedule initial consultations once documents are received
• Respond to all Contact Forms Submissions with appropriate treatment and input all data points
• Respond to all emails sent to NWS Referrals email and take action accordingly

Location: Encino

Job Type: Full-time

Pay: $20.00 - $23.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• What EMR/EHR systems have you used?
• What CRM systems have you used? (salesforce, monday etc)
• Have you worked in high volume medical call centers?
• Have you worked with commercial insurance? (anthem, aetna etc.)

Education:

• High school or equivalent (Required)

Experience:

• EMR systems: 1 year (Required)
• CRM software: 1 year (Required)
• Phone etiquette: 1 year (Required)
• Call center: 1 year (Required)

Ability to Commute:

• Encino, CA 91436 (Preferred)

Ability to Relocate:

• Encino, CA 91436: Relocate before starting work (Preferred)

Work Location: In person

Salary : $20 - $23